Forwardme.comReviews of forwardme.com

Response from Forwardme.comMay 9, 2025

Thank you, Russell! It’s great to know our speedy service made a difference for you. We’re all about making things fast, smooth, and stress-free—so your feedback truly means a lot. Looking forward to helping you again anytime! — Forwardme Team 💙

Response from Forwardme.comMay 9, 2025

Thank you, Antoinette! We're so happy to hear that your package arrived on time and in excellent condition—that's exactly the experience we aim to deliver. Your feedback means a lot and helps us continue improving every step of the way. We hope to earn that fifth star next time and look forward to serving you again! — Forwardme Team 💙

Response from Forwardme.comApr 24, 2025

Thank you for your honest feedback, Lauire — we truly appreciate you sharing your experience. We’re glad to hear our customer service was helpful and that your shipment arrived quickly. We’re sorry, though, for the surprise regarding the remote area fee. We aim for full transparency, and those fees are included in our shipping calculator when a destination ZIP code is entered — this way, all charges, including courier surcharges like remote location fees, are shown upfront before checkout. That said, we completely understand how frustrating it is to face unexpected costs. To make it up to you, we’d be more than happy to offer a compensation on your next use of our service. Just reach out to our team when you’re ready, and we’ll take care of you. Thanks again for your feedback — it helps us improve and serve you better next time! 🙏

Response from Forwardme.comApr 24, 2025

Thank you so much, Joelbaburaj! 🙏 We truly appreciate your thoughtful feedback. It’s great to hear that you felt supported through timely communication and coordinated efforts—our team really values making things smooth and efficient. And of course, listening to our customers is key, so we're glad you felt heard and helped. Thanks again for sharing your experience! 😊

Response from Forwardme.comApr 24, 2025

Thank you for your feedback, Jeffrey — we’re genuinely sorry to hear about your experience. We’re glad to know you were satisfied with our support, but we’re truly disappointed that we let you down with the consolidation and packaging of your shipment. Damaged items, especially collectibles, are incredibly frustrating, and we completely understand your decision. That’s not the experience we ever want our customers to have. Regarding shipping costs, we know international fees can add up, and we're continuously working on ways to offer more competitive options. Most importantly, your feedback about packaging has been shared with our operations team so we can address and improve this immediately. We’d love the chance to make it right — if you ever reconsider, please reach out and we’ll be happy to offer compensation or a better solution on your next shipment. Thank you again for giving us a try, and we wish you all the best. 🙏

Response from Forwardme.comApr 24, 2025

Thanks so much for your feedback, Ibrahime! We're really happy to hear you consider us the best — that means a lot to us! 🙌 Regarding the issue with DHL, we completely understand the frustration. In some cases, DHL places restrictions or temporary holds on certain shipping destinations, which can affect availability. Unfortunately, your destination is currently one of those affected areas. We're keeping an eye on the situation and will resume DHL service to your location as soon as it becomes available again. In the meantime, we truly appreciate your patience and understanding! 😊

Response from Forwardme.comApr 24, 2025

Thank you for your detailed feedback, David — we’re genuinely sorry to hear about your experience, and we understand your frustration. We’ve reviewed your concerns carefully and have already reached out to you directly in hopes of resolving the matter, but unfortunately, we haven’t received a response yet. Please know that we’re still here and more than willing to assist you further — whether it’s to clarify the weight discrepancy, address the packaging concerns, or provide a resolution that meets your expectations. We always aim to improve, and your feedback is incredibly valuable in helping us do so. If you’re open to continuing the conversation, our team is ready to help and ensure this gets sorted out properly. We hope to hear from you soon. 🙏