Forwardme.comReviews of forwardme.com

Response from Forwardme.comJul 9, 2025

Thank you for your feedback, Gloria — we completely understand your frustration, and we’re truly sorry for the inconvenience you’ve experienced. We’d like to clarify that the high shipping cost you encountered was caused by a technical error related to a new Oversize/Overweight fee system we recently integrated into our platform. Although both our operations and tech teams carefully tested this system before launching, an unexpected glitch occurred in the live environment, which unfortunately affected a small number of shipments — including yours. As soon as we identified the issue, we immediately disabled this feature to prevent it from affecting further shipments. We also reviewed your case specifically and sent you an email explaining the situation before you placed your shipping order. However, it appears that the email was overlooked, and you proceeded with your shipment despite the error still affecting your order at that moment. If we had received a response to our message before your order was finalized, we could have resolved the issue for you before processing the shipment. We’d still be more than happy to assist and find a solution for you. Please feel free to contact our Customer Support team at your earliest convenience — we’re here to help. Once again, we apologize for this rare situation and hope we can assist you in resolving it as soon as possible. 🙏📦

Response from Forwardme.comFeb 19, 2026

Hi Gwenael, First of all, we want to sincerely apologize for the incredible amount of frustration and the long wait you had to endure. We know that 9 months is far too long for a refund, and we truly regret that it took this much back-and-forth to get your situation resolved. While we are relieved that the refund has finally been issued, we completely understand that the delay was unacceptable. We’ve been using your experience as a serious learning point for our team to ensure our communication and refund processes become much faster and more transparent moving forward. Thank you for your patience despite the difficult circumstances. We’re committed to doing better, and we appreciate you updating your review once the refund was settled. We wish you all the best.

Response from Forwardme.comJul 9, 2025

Thank you so much for your awesome review, Zarzi! 🙏🌟 It means a lot to hear such positive feedback, especially from a valued customer who has placed so many orders with us! We're glad you’ve been happy with the fast processing, reliable shipping, solid packaging, and same-day Personal Shopper service — that’s exactly the experience we aim to deliver. We also appreciate your honest note about customer support response times. You’re right — as we grow, we’re already working on expanding our support team to ensure faster replies. And we’ll be sure to pass along your kind words to Ayberk as well! Thanks again for your continued trust — we look forward to assisting you with many more orders in the future! 😊📦

Response from Forwardme.comJun 19, 2025

Thank you so much for the great review, Jon! 🌟 We’re happy to hear you had a smooth experience with our Personal Shopper service and that everything was processed quickly and efficiently. We also appreciate your note about the initial difficulty adding the item to the cart — that’s valuable feedback. The good news is, we’re already working on making the Personal Shopper experience more intuitive and user-friendly in the near future, so it’ll be even easier to place your orders. Thanks again for trusting us — we look forward to helping you with your next purchases from the USA or Japan! 😊✈️🛒

Response from Forwardme.comJun 19, 2025

Thank you so much, Gunnar! 🚀 We’re thrilled to hear you had a great experience and that your delivery was fast. Your support means a lot to us — we’ll keep working hard to provide amazing service every time! 😊📦

Response from Forwardme.comFeb 19, 2026

Hi John, Thank you for sharing your honest feedback with us! We're glad to hear that you found our communications professional and that your package arrived quickly, even with the budget-friendly shipping option. 📦 We also hear you on the personal email requirement and the lag time. We’re actually working on making our platform more 'all-in-one' to avoid exactly that kind of inconvenience, so your input is really valuable for our team as we keep improving. As for the Walmart issue—you're definitely not alone! Walmart can be quite strict with forwarding addresses. A little pro-tip: many of our users have better luck using our 'Personal Shopper' service for Walmart orders, as it often helps bypass those immediate cancellations. We'd love to help you out with that on your next try!

Response from Forwardme.comJun 19, 2025

Thank you so much for the wonderful review, Hatice! 🌟 We’re so happy to hear that you had a smooth experience and that our team could support you quickly and personally — that’s exactly what we strive for. It’s also great to know your shipment from Turkey to Germany arrived without issues! Customs fees can definitely be a part of international shipping, but we appreciate your understanding that it’s beyond our control. Thanks again for your trust and kind recommendation — we’re here anytime you need us! 😊📦✈️

Response from Forwardme.comJun 19, 2025

Thank you so much, Olivia! 😊 We truly appreciate your kind words. We're thrilled to know you had a great experience with our service — we’re always here whenever you need us again! 🌟📦