Forwardme.comReviews of forwardme.com

Response from Forwardme.comAug 8, 2025

Thank you for your feedback, Jane — we’re genuinely sorry to hear that your experience didn’t meet your expectations. We’d like to clarify that after seeing your review, our team reached out to you immediately and processed the full refund, including the processing fee. Our goal is always to be transparent and fair, and we apologize for any confusion caused during the initial cancellation process. Your feedback helps us improve, and we’re glad we could resolve this promptly. If there’s anything else we can do to assist, please don’t hesitate to reach out. 🙏

Response from Forwardme.comJul 18, 2025

Thank you, Ronald! 😊 We really appreciate your kind words and are glad to hear you had a good experience. We're always here if you need us again! 🌟📦

Response from Forwardme.comJul 18, 2025

Thank you again, Alwi! 🚀 We’re glad you found our service fast and accurate — that’s exactly what we aim for. We appreciate your continued support and look forward to assisting you again soon! 😊📦

Response from Forwardme.comJul 18, 2025

Thank you so much for the detailed and thoughtful review, Berkay! 🌟 We're thrilled to hear that you had a smooth experience using our Personal Shopper service and that everything from purchase to delivery went seamlessly. It’s great to know the multiple shipping options and transparent communication helped make the process even better for you. You're absolutely right — customs fees are often an unavoidable part of international shipping, and while we wish we could control them, we're glad you understood the situation. We truly appreciate your trust and kind words, and we look forward to helping you with your future purchases from the U.S. anytime! 😊📦✈️

Response from Forwardme.comJul 18, 2025

Thank you so much for the amazing review, Gökçen! ❤️ We’re beyond happy to hear that your experience with Forwardme was smooth and enjoyable! It means a lot to know that you found the website user-friendly and the whole process practical — that’s exactly what we strive for. 🤗 We’d be thrilled to have you on our Premium plan when you’re ready — and we’re always here to make international shopping easy and stress-free for you. Thank you again for your kind words… we’re so glad to have you with us! 🙏✨📦

Response from Forwardme.comJul 9, 2025

Thank you so much for your review, Richard! 😊 We’re glad to hear your device from eBay arrived safely and quickly — that’s exactly the kind of smooth experience we aim to provide. Thanks for trusting us with your shipment, and we’ll be happy to assist you again anytime! 📦🚚

Response from Forwardme.comJul 9, 2025

Thank you for your feedback, Julie — we’re truly sorry to hear about your experience. We’d like to clarify a few important points regarding your shipment. First, all of our shipments are sent under DDU (Delivered Duties Unpaid) terms. This means that customs clearance must be handled by the recipient, and in many cases, local customs authorities require the recipient to contact them directly to complete the clearance process. As part of our service, we automatically send an email notification as soon as your package reaches customs to remind and inform you that action may be needed. This is an automated message designed to help prevent delays by ensuring you're aware of any customs procedures that may apply. Additionally, we understand your concerns regarding shipping costs. Due to courier restrictions and limited shipping options available for your destination, along with courier company pricing policies, shipping fees to your address can unfortunately be higher compared to some other countries. However, despite these challenges, we always strive to offer the most competitive rates possible within the industry and continuously work to keep costs reasonable for our members. Lastly, we checked our records and noticed that you didn’t reach out to us regarding this issue. If you ever face similar situations, we strongly encourage you to contact our Customer Support team — we’re always ready to assist and provide guidance wherever possible. We sincerely hope your future shipments go much more smoothly, and we’re here to support you anytime! 🙏📦

Response from Forwardme.comJul 9, 2025

Thank you so much for the wonderful review, Daniela! 🌟 We’re thrilled to hear that you had a great experience with our support team and that you appreciated the quick responses and follow-ups. Making sure your package arrives safely is always our top priority! We’re so happy to be your go-to service for shopping from the USA — we’ll be here whenever you need us! 😊📦✈️