My case was settled December 2025. At settlement my attorney held the lump sum close to $9000 that he would pay my medical bills. Up to now 8 months later I am being harassed by credit collectors and I reached out to my attorney in Boston and the response has been poor. I am reporting this case to mass bar
Response from Morgan & MorganAug 3, 2026
Thank you for sharing your experience, Maria. We are truly sorry to hear about the challenges you have faced regarding your case. It is highly important to us that our clients feel entirely supported throughout their legal journey, and we appreciate your feedback. Please be assured that we will address this matter internally to continuously improve our services moving forward.
HM
Hunnybee M.
This place is a joke
First.. you advertise the kinds of cases that you do handle. You need to also advertise the ones you WILL NOT. You say your for the people..you fight for the poor against the powerful.. that's all lies. I have contacted you several times with what I know for a fact is a good case. Termination for health issues is against the law. And you advertise that you handle those kids of cases. Yet when I reached out to you on both occasions from both businesses that terminated me for being seriously I'll. You turned me away. And even your referrals were invalid. Instead of simply saying I AM AFRAID TO GO UP AGAINST A BIG CORPORATION LIKE WALMART. You turn me away and refer me out to someone else that's afraid to take the case. You like injury cases and insurance cases. So that's all you should be advertising. And you need to change your slogan from FOR THE PEOPLE. To FOR CERTAIN PEOPLE WITH SPECIFIC CASES AND FOR THE PEOPLE WHO ALREADY HAVE MONEY. You're a false advertiser because clearly you do not handle the cases you advertise that you do nor do your referrals. Your a joke. And dare I say. A liar. Sorry not sorry that's how I see it.
Response from Morgan & MorganAug 3, 2026
Thank you for sharing your thoughts. We are sorry to hear that your experience did not meet expectations, and we understand your frustration. Our firm strives to be transparent about the cases we handle. Your insights are valuable to us, and we will utilize them internally as we work to continuously improve our services
BI
Bill
they say they are for the us that is a lie
they say they are for the us that is wrong . handed them a malpractice case and said they can't help. so much for being for the people
Response from Morgan & MorganJul 30, 2026
Hello Bill, thank you for your feedback. We are sorry to hear about your dissatisfaction following your consultation. Please know that numerous legal factors determine whether our firm can accept a case. We thoroughly evaluate all potential avenues of legal representation before making a final decision. We appreciate your time and wish you the absolute best moving forward.
AN
Anthony
Beware of the Morgan and Morgan law…
Beware of the Morgan and Morgan law firm and its adverts. Not all that glitters is gold. I'm talking as a customer who has gotten burned by their terrible performance. I was injured in a 2024 accident that was not my fault. I contracted this law firm, but I have gone through a harrowing nightmare. The firm has no respect; they are slow, professional liars, and they rarely communicate or answer emails and phone calls. It's a miracle they still have their license.
Response from Morgan & MorganJul 29, 2026
Hi Anthony,
Thank you for sharing your concerns. We’re sorry to hear that your experience did not meet your expectations. Communication and professionalism are extremely important to us, and we take feedback like this seriously.
If you would like to discuss this matter further, we kindly ask that you reach out to us directly via email [email protected] or by phone 888-488-0018. We are here to help.
Client Experience Team
KG
Kia G.
Not for the People nightmare
Absolute nightmare experience. I called Morgan & Morgan after a slip and fall. After the intake, they officially took my case, had me sign representation documents, sent me app access, and assigned attorney Anthony Garrett to my active case.
Because I didn't have active health insurance, they explicitly instructed me to see an Orthopedist using a Letter of Protection (LOP). I followed their direction, booked appointments, and was told I might need surgery.
Then out of nowhere—on my 4th call with them—they dropped me. First they claimed a "conflict of interest," then they claimed my case "wasn't viable." Which is it? Because of their misdirection and assurances, I am now sitting with massive orthopedic medical bills that I am personally responsible for, and no representation. I feel duped and completely led astray. Avoid them unless you want to be left stranded with medical debt.
Response from Morgan & MorganJul 28, 2026
We’re truly sorry to hear about your experience, Kia. This is not the level of service we aim to provide, and we appreciate you taking the time to share your feedback. We will address your concerns internally to help ensure better support for our clients moving forward. Thank you for bringing this to our attention.
TW
Toyelle W.
To Whom It May Concern,I am writing to…
To Whom It May Concern,I am writing to formally lodge a complaint regarding the severe lack of communication, transparency, and operational efficiency following the successful conclusion of my legal case.While I appreciate the positive legal outcome, the post-settlement process has caused unnecessary stress during a critical time when I am preparing to move out of state. My case was entirely straightforward, involving only two medical bills and standard attorney fees. Despite signing my closing statement two weeks before the settlement check arrived, I have faced unacceptable delays in receiving my funds due to the following internal issues:Withholding Information: My legal team received the opposing party's check around July 14th–15th. I was never notified by my team. I only discovered it had arrived because I received a letter from the opposing counsel. When I called, my attorney's assistant was evasive until I confirmed I had tracking with her signature. She then admitted the attorney instructed her to withhold the information.Lack of Process Transparency: No one explained the logistical timeline regarding the Orlando escrow account.Severe Understaffing and Delays: When I followed up on July 20th, I was informed that the entire Orlando accounting department consists of only two employees, both of whom were out of the office the previous week. Consequently, my check sat uncalculated and undeposited until July 20th.It is entirely unacceptable for a firm of Morgan & Morgan’s size and financial scale to halt client payouts because two accountants are out at the same time. I requested my funds prior to my out-of-state move, and being casually told it can just be mailed later ignores the financial urgency of my situation. The city has paid, and Morgan & Morgan is now the sole bottleneck holding up my life.I expect an expedited review of my file and immediate confirmation of when my reissued check will be available for pickup or overnight delivery.
Response from Morgan & MorganJul 28, 2026
Thank you for bringing this to our attention. We’re sorry for the delays and communication issues you’ve experienced. We understand how important timely updates are, especially regarding your settlement funds. Please reach out to us at [email protected] so we can review your file and ensure this is resolved as quickly as possible.
BF
Bert F.
Very poor communication on their part
Very poor communication on their part. There voice mail says to leave a message, that they will get back to by the next business day. Don’t hold your breath because they never return it. Same with text messages. They take on your case and if they are not 100% sure they can win it they call you two months later to drop your case. No wonder they claim they win a lot. If you only take on cases you are 100% of winning, sure you will look like you when it is very misleading. Will never contact for anything again, they are nothing but scammers.
Response from Morgan & MorganJul 24, 2026
Thank you for sharing your feedback. We’re sorry to hear about the communication issues and the concerns you’ve described. This isn’t the experience we want for anyone, and we understand how frustrating it can be. We’d appreciate the chance to review what happened and provide support. Please reach out to us at [email protected] so our team can assist you directly.
LB
Larry B.
I initially contacted Morgan & Morgan…
I initially contacted Morgan & Morgan on April 15, 2026, to handle my case. I signed and returned all required paperwork immediately. I was told that was all they needed from me and that everything was in order. After that, communication completely stopped on their end.
I waited three months without a single update. On July 15, 2026, I finally called them to get a status update and ask when my official Intent to File was submitted. To my shock, I was told the Intent to File wasn't submitted until July—costing me three full months of potential back pay and effective date timeline protection.
When I asked why it wasn't filed back in April when I retained them, I was informed by their team that the front end had "dropped the ball." Naturally, I was frustrated by this complete oversight and lack of communication, which directly impacted my case's timeline.
When I spoke with the lead attorney, I explained that because their firm admitted to dropping the ball and costing me months of lost time and back pay, a fee reduction or compensation for their mistake was fair. Instead of taking accountability for their office's mistake or offering a reasonable solution, the attorney refused to work with me, claimed he didn't like how I expressed my frustration to his paralegal about their mistake, and terminated my contract on the spot.
Morgan & Morgan's team made a major administrative mistake, sat on my case for three months without reaching out, and when called out on it, chose to drop me as a client rather than take ownership or fix it. Completely unprofessional experience from start to finish. Proceed with caution if you expect timely filing or accountability. They can improve by being accountable & owning up to their mistakes that potentially cost me money. I'm a gulf war veteran. The lawyer was rude, & unprofessional in my opinion. Beware of this Law firm.
Response from Morgan & MorganJul 21, 2026
Hi Larry, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We take concerns about communication and case handling seriously, and this will be reviewed internally. While we can't discuss your claim in this open forum, we welcome the opportunity to speak with you directly if you have any questions or concerns regarding the decision or claim.
Thank you for bringing this to our attention and we wish you the best moving forward. -Client Experience Team