This law firm is very UNPROFESSIONAL and CARELESS. They NEVER return your calls or text messages, it is a waste of time. They promised you they will go above and beyond with your case and it goes cold. The paralegal named JEZEBEL HERNANDEZ it is extremely unprofessional. She needs to find another way of making a living, as it is getting hurt at work is stressful, this law firm adds more stress to your current situation, do not ever contact them, run away from them.
Response from Morgan & MorganJun 16, 2026
Hi Carlos, Thank you for taking the time to share your feedback with us. We value your input and are deeply concerned to hear that you were not satisfied with your experience. While we cannot discuss the specifics of your case in this open forum, we would be grateful for the chance to learn more about your concerns and see what we can do to help. Please don't hesitate to reach out to us via email. Thank you. - Client Experience Team [email protected] (888) 488-0018
TF
Terry F.
If I could go under a one I would
If I could go under a one I would, but I can’t when they say there for the people that is BS the lawyer called me or whoever called me and said due to the size of our law firm we can’t represent you no more they kept telling me to go to the chiropractors. I’m calling them and telling them my case situation they’re saying keep going keep going to turn around and tell me basically my case is not big enough for them due to the size of the law firm but they say there for the people for the people with large cases yeah I should’ve went back with my 25 don’t let them fool you with those commercials and they only base it off the cop saying what he said there were cameras all around and everything. They just didn’t wanna pursue my case cause it wasn’t worth it. They should’ve just said that then from the jump and not took my case.
Response from Morgan & MorganJun 15, 2026
We’re sorry to hear about your experience, Terry. We strive to support all our clients and take feedback seriously. Your situation is important to us, and we appreciate you sharing your thoughts. We’ll use this to improve our services and ensure better communication in the future.
CZ
Claudio Z.
I am refuting the response they gave to…
I am refuting the response they gave to the message I sent three days ago; that response demonstrates an absolute lack of professionalism. They claim that "decisions are never taken lightly," yet they made their decision after a mere two-minute phone conversation. They didn't even have the courtesy to analyze or explain the reasons for declining the case; instead, they simply replied with a link to a corporate webpage stating they wouldn't take the case, without providing any specific justification. I fail to understand what kind of analysis could possibly be conducted in just two minutes on the phone to dismiss a case without offering any explanation. If they didn't devote even 15 minutes to trying to understand the situation and the underlying grounds, then to me, that clearly constitutes taking the case lightly. In other words, it is a diplomatic way of saying they aren't interested—or worse, that they didn't even understand the case. Fortunately, there are other law firms that provide infinitely better service. I regret that the Trustpilot rating system only allows for a single red star when one is dissatisfied; I would actually like to give them "5 negative stars"—something the system doesn't permit, though I am expressing it here in those words. To make matters worse, their reply comes in the form of a web link that fails to explain why they are declining the case. It is truly disappointing to receive a response from a machine (calling itself the "Client Experience Team") claiming they don't take cases lightly—I don't even believe a real person drafts these Trustpilot replies, given how disingenuously they respond regarding a case analysis they spent no more than two minutes trying to understand. I am frankly disappointed, not only with the company's initial response but also with the reply they posted on Trustpilot. They invest huge sums of money in millions of advertisements, yet when it comes to you and me, we mean nothing to Morgan & Morgan. I will never deal with them again! They shouldn't try to justify their lack of professionalism by claiming that customer feedback helps them improve; one need only look at the negative reviews on Trustpilot to realize they have no interest in actually analyzing the specific issues raised. Clearly, their strategy is to flood public spaces with signs boasting that they are the best, yet their actual performance leaves much to be desired. I would appreciate it if no one offered a response justifying what I have written, as it seems to me there is nothing to justify.
Response from Morgan & MorganJun 11, 2026
Thank you for taking the time to share your concerns. We understand your frustration and appreciate the detailed feedback. Your comments are being reviewed internally to ensure they are properly addressed.
LD
Louis D.
Very poor communications with my…
Very poor communications with my lawyer. I had better communications with the legal aid then with the so-called lawyer that was assigned to me.
Big disappointment in this firm.
Can't speak for other lawyers with this firm but the one that was assigned to me was terrible.
Response from Morgan & MorganJun 10, 2026
Thank you for sharing your feedback. I’m sorry to hear about your experience and the communication concerns you encountered. This isn’t the standard we strive for, and your comments are taken seriously. We appreciate you bringing this to our attention.
JB
Joey B.
Mr Nobody
Mr. Morgan, I think you need to get back into the trenches, and see what your company has become. You may have built your reputation with helping the common man, but that is no longer. It's the common man that's going to put the word out, that your company no longer follows you and yours wife beliefs. You have handle cases for me before, without exception. I have recommended you to over 200 people. I will work even harder, to make people aware that it's not the same company anymore. And looking at the other reviews you know this. I wish you continued success, but I can't recommend you no longer.
Response from Morgan & MorganJun 9, 2026
Hi Joey, Your feedback is important to us and we are sorry to hear that you did not feel our firm was able to convey what we stand for. We value your feedback and will address this internally to ensure better service in the future. Please feel free to reach out if you have any further concerns. -Client Experience
LL
LadyL L.
Morgan & Morgan are crooks 🏃♀️ 🏃♀️ 🏃♀️ And FAST
Morgan & Morgan are crooks and they lie. It's a waste of time reaching out to customer support because they will do NOTHING. Take my advice and do not use them. My friend reach out to me to possibly use who I was using from Morgan and Morgan and I told her under no circumstances would I recommend them. She is better off using a small unknown law firm. Morgan and Morgan will make you wait for your settlement meanwhile the lawyer has their cut. When they tell you the wait is 2 to 4 weeks. They will make you wait the full 4 weeks. They do not cut you a full check but the lawyer gets their payout at one time. Leaving you to wait and wait. Your first payout is NOT even half of your settlement. Then they hold the most part of your 2nd settlement for medical bills. So be careful how you visit any doctor pertaining to your case. Then they hold a 3rd part of your settlement for any mailing fees that occur. Really? Morgan and morgan are a joke. My advice and I cannot stress it enough do not use them. If you ever get a Brianna, Khadijah or Joan. Run 🏃♂️ 🏃♂️ 🏃♂️ 🏃♂️ They are NOT to be trusted. I am contacting their headquarters and the grievance board with my complaint. Imagine being told your stolen check with your name on it was cashed and paid out the same day. We all know banks do not pay out the same day it takes 3 to 5 days for clearance but that's their story and they are sticking to that lie. When I asked for a copy of the cash check front and bank with the time and date. They denied me of that right. Show me proof the check was cash. They can't because it wasn't cashed. Now I have to go through the police get it on record start an investigation. Call their headquarters with my complaint. And reach out to the grievance board. But they say they are for the people 🤣🤣🤣🤣🤣🤣🤣 I do not see why they had my settlement in their possession since April 1st. Here it is June and still nothing. And they do not even try to work with you. Nasty and very rude people.
Response from Morgan & MorganJun 3, 2026
Thank you for sharing your experience. We’re genuinely sorry to hear that you’re feeling disappointed with how things have unfolded. Your concerns are valid, and we take feedback like this seriously. We understand that legal matters can be complex and emotionally challenging, especially when expectations around compensation and resolution aren’t met.
Without your full name, we can’t locate your case. If you’re open to it, please email us at [email protected] so we can address your concerns.
-Client Experience Team
AR
Alex R.
Morgan & Morgan Not For the People
Had a very bad experience with Morgan and Morgan never met my attorney. She rarely gave mean update on my case. I would always have to ask her after a few months went by, ask her what’s going on with my case. And to make a long story short. After a year went by the insurance sent us a very small offer. Of 5k. We made a counter offer at 7.5k and got it. I was rear ended and was hospitalized so you would think I would receive way more. Well Morgan and Morgan received 33.33% $2,500 Plus another $436.00 for telephone calls police reports medical records etc.So and all Morgan and Morgan $2,936. I received $3,343 and there where liens that where $1,069.90 ? My attorney Never explained to me what these liens are and why I had to pay them. So Morgan and Morgan received close to half my earrings! And never was given an explanation on the liens! Don’t let Morgan and Morgan Do to you What they did to me! They are definitely Not For The People! They are for them selves! I mean come on… There are millions of commercials they spend lots of money on.. but when it comes to you and me. We are nothing to Morgan and Morgan. Will Never entertain them ever again!
Response from Morgan & MorganJun 3, 2026
Thank you for sharing your experience, Alex. We sincerely apologize for the frustrations you faced with communication and clarity regarding your case. Your feedback is invaluable, and we strive to improve our services. We take these matters seriously and will work to ensure a better experience for our clients in the future.
JH
J H.
I FEEL SO VIOLATED
I feel so VIOLATED. My personal information divulged for absolutely no reason. I had to relieve such a painful period in my life. Now all that information sits in a computer for anyone to view.
Bring back the days when you go and sit down face to face with an attorney.
I did not want this law firm My gut told me no. I had a brief prior experience with them a few years ago when I called regarding a nursing home issue . I asked about the statue of limitations for filing a claim for a particular state and was told by the telephone representative that I had to look it up myself.
I contacted a respected law firm for my issue this time. I once again due to life events waited. I was told they were very busy to address my case which needed to be addressed immediately. They suggested Morgan and Morgan because of the number of attorneys they contract with. So I called. I spent more than 20 minutes answering questions including my moms age and my age, the Doctors names.(WHY DID THEY NEED THAT INFORMATION AT THIS POINT) Less time was spent questioning me about the details of the events and consequences. Bottom line they told me they would not take my case and suggested I contact a legal referral group for another attorney or file a claim with the Board of Medicine. I was SHOCKED. Then when I asked why my case was being rejected, I was not given an answer.
I called back and asked the person who answered to check the computer and tell me why my case was rejected. I was HUNG UP ON.
Do NOT listen to all those excessive advertisements on the radio and TV. This firm is not FOR THE PEOPLE..just some.
Do NOT listen to that old geezer who talks about he and his wife not having two nickels to rub together when they finished law school, They do not care about the poor. They do not care about seniors.(you would think they would)...Seniors can just suffer and die because the end is near and you do not have enough years left to live that are valuable. I have been so stressed over this AWFUL experience. Now on to AARP , BBB and FCC.
I hope this helps someone.
Response from Morgan & MorganJun 2, 2026
We're genuinely sorry to hear about your experience. Your feedback is important, and we take concerns like yours seriously. We strive to provide compassionate support, and it sounds like we fell short. Thank you for sharing your thoughts; they will help us improve our services.