Food LionReviews of foodlion.com

So as most customers here I normally love shopping at Food Lion. But here lately it's easier shopping at Walmart, which seems to be the case for many across NC. I placed an online order today. First before I get into the actual issue I had here are some other issues I ran into: (1) Buy 1 get 1 items only applied if they were 2 of the EXACT same item. Not 2 items in the same brand. Which is insane. Cause if I can get it with 2 different items of same brand in stores I should be able to online. So I end up spending more because of that. (2) Trying to choose substitutes has changed. You can no longer search and choose the item you want. You are given a list of 5 items that Food Lion considered similar(usually not even close to being similar) and if you don't choose one of those then you have to choose best comparable and put in notes what you want. But then shopper completely ignores the notes and refuses to give you the items you asked for. (3) You can no longer send messages or chat with shopper. They can't reach out to you about item related questions or substitute concerns and you can't contact them. (4) Shopper does whatever they want and gets away with it. They don't read notes I spend hours putting in for each item giving valid substitutes that I deem decent substitutes, instructions on what I want, ect. And if you deny the substitute, there isn't an option to choose a different item for them to get for you instead. So then you have to turn around and either reorder or go somewhere else to get the items that the shopper ignorantly grabs random items they choose to. (5) My actual issue is that I called today while shopper was shopping because half items I ordered was marked "missing" when I ordered a substitute and they didn't get the sub or a recommended item. They just point blank skipped it. So the person gave me free delivery and a coupon to shop again to get the items the shopper messed up. So then the items arrive and half the stuff is missing or wrong. Like I ordered 6 of the SAME Starbucks frappuccino coffees in COFFEE flavor and they send 3 coffee flavors and 3 caramel. Why would you do that when they order says 6 of the same. If they aren't all available, then mark that so and get substitute for the others. But that didn't happen. So I called again and was given a refund. So then I get the finalized receipt and not only did they recharge me for the delivery service they blatantly ignored the fact that it was previously refunded to me. Or they just didn't care and recharged me anyway. Either way I'm angry. Ordering online sucks now. They made it harder to order online and get the items and substitutes that I really want. Customer service either lies or just goes back over what one customer service agent says and do whatever they want instead. I'm just going to go back to ordering on Walmart.com or their app because it's by far the best app so far since Food Lion decided to make everything that much harder for customers to order. It seems like Food Lion has gone down the toilet and is loosing so many of their customers because of horrible customer service, horrible employees, bad online and pick up services. Y'all need to get y'all's sh¡T together because y'all are loosing way too many of your customers because of crap that should be easy, a given or a simple minor standard.

I brought a box of smash beef burgers food lion brand they did not taste like beef at all. The also stranck to the size of silver dollars. The box said, 100% beef a d they tasted synthetic chemicals smashed together. I also brought a 6 pack of Linsey ices and they tasted synthetic also. I had to throw the food in the garbage. For now on I WILL be very careful when I buy all my food. I will not buy any more food from food Iion. If you shop at food lion be careful what you to eat.

I went to the Food Lion in Clinton SC Sunday morning 8 Feb, as I was pushing a cart in the interior doors the anti theft wheels locked up, almost making me fall over the cart, I did get a abrasion on my right foot from it impacting the cart, I brought this to the store managers attention showing him the abrasion, he said it’s a new system and he needed to look at the settings, needless to say as I exited the store he was still sitting at a computer, Beware this is the 3rd time this has happened to me,

I visited food lion McCormick store and I had to used bathroom and then shop the manager followed me everywhere in store and the other night I bought an item I have a video of manager wispy to tall black girl the cashier watch that guy I never stole anything from food lion new in town I think it discriminates against brown people ( the should not discriminate any one i was thinking to upload video of him and what he doing to paying customers I think he should be removed immediately ( I have many pictures of him following me in store)

They claim that there customer service is there top priority yet they can't be bothered to answer the phone. And if by a miracle you get someone on the phone they are incredibly rude.

Worst Food Lion ever. Did pickup order for the snowstorm they never shopped. I showed up to ask why they apologized and said theyd shop it tomorrow and will call me but it will be ready at 8:30am. Never received a call so i called and spoke with Kelley who said they cancelled my order without my consent. Called customer care who said the order was never cancelled. They tried calling the store and no one would answer. Called store ten more times to speak to Tracey who first lied and said it was cancelled then told me i needed to call customer care back to cancel my order because theyre too busy shopping other orders and they cant do mine anymore. I asked for district managers number and they said they didnt have it. Still have received a refund and was on hold with customer care initially for an hour and 30minutes. Time i dont have because i have a job. Very unprofessionally. Workers need to be fired

I go in this store (Reed Street, Leland NC)two to three times a week.  This morning January 7, 2026 between 9:00am-10:00am I went to the deli to place a order,  I stood in front of the deli counter, Sarah looked at me stop what ever she was doing started walking towards the counter passed me and went behind me then started putting bread on the shelves. I stood there 7 more minutes until the young lady from bakery came to serve me.. In the last 6 to 7 months I have reported her to three managers, two stores managers and the deli manager.  I let 2 of the managers know that she is starting to race discriminate against me ( I am a black woman)Once I spoke with the managers you would think customer service would get better.  It only became worse with me getting anything from the deli if Sarah is in deli.  They will wait until she walks away, then they will serve me or I just do the same. So I decided to call corporate since this is a going problem with EMPLOYEES BEING RACIST. It has been 4 days and still no call or email back yet.

For the most part I like this store (Eastern Shore of Virginia locations). However, the online shopping experience needs a lot of work. Mostly I think they need to train their picker staff and 3rd party delivery servers better. There is always a problem - the picking staff does not seem to understand anything about how you pick quality produce. This is a teachable skill - train your staff. Also, if an item is a buy 1 get 1 or buy 2 get 1 free the staff should be aware of these specials and make sure those items are included in the online order. Both these problems originate in the store with Food Lion staff - again train your staff. 3rd party delivery - In the ordering process there is a comment section on delivery instructions - Please train your staff to read and follow these instructions!