Food LionReviews of foodlion.com

Food Lion on Hampton Roads Pkwy in Suffolk VA has a very rude employee who told me to make sure I put my hamburger in a bag before I bring it to her register next time. Now, normally I’m a pretty easy going person and I would normally ignore a comment like this. But I couldn’t resist this time because of the tone of her voice. So I politely told her that I would not and that it was rude for her to tell me matter of factly what I should do with the meat I’m purchasing for my family before I bring it to her register. Like, who does that 🤷🏽‍♀️ She said it’s to keep down germs. I told her wearing gloves may help and if she doesn’t like how the meat department packages the meat she needs to have a conversation with the manager not a customer. Especially a customer who just got off work and is dead tired but still has to go home and feed her family. I was not in the mood. Just ring me up and chill on the chatter. She needs to go back to customer service training immediately.

Meat quality is terrible! Ground beef, check dates and is spoiled when you get home. This has happened twice, and there is nasty gray Hamburg put all over inside! Chicken looks like it has been through a shredder!

Stores that use Instacart to fulfill delivery orders have started assuming the position that once they load your groceries in the delivery driver's vehicle. They are no longer responsible. The driver who picked up my $350 order AND another $200 order in a Honda accord. Tried to deliver me the other guys order. Then left to go back and get my order from Food Lion. But he immediately marked the order as COMPLETE as he drove away. An hour later I still haven't heard anything. Call FoodLion and they can't locate the driver and the other customer ALSO never received their order. At 5:30pm the food lion store finally calls FOOD LION CORPORATE customer service who is then supposed to call INSTACART and track down the driver. Then they'll call me and figure out how to proceed. Well, it's over 3 hours late at this point and you still can't find the driver. Refill the order and have another driver deliver it. Seems pretty simple right? But FoodLion basically washed their hands of it. After dealing with them for decades in many places. They've let Instacart destroy their brand. Nobody should trust a company that tells you it's THE CUSTOMER'S FAULT AND RESPONSIBILITY because FOOD LION doesn't employ the drivers. So if Amazon decided to use a third party to deliver your xmas gifts. And the third party driver just disappears with your entire Xmas. FoodLion is saying it's no longer the retailer (you purchase at FoodLion.com or the food lion Togo app..NOT INSTACART). But they feel like it's not their responsibility at all when their 3rd party partner. Not someone we have a choice about. But here I am. A recent amputee who can't eat dinner tonight or breakfast in the morning. Because they refuse to ACCEPT RESPONSIBILITY AND FIX IT. NOW, NOT WHEN IT'S CONVENIENT FOR YOUR PARTNER!!!

Store #1226 in Woodbridge Va 22191 It seems management has changed at the Food Lion located on Jefferson davis Hwy. It really shows. The store stays clean and the caliber of employees has changed drastically, and the new Manager is really professional and a neat dresser and speaks to the customers with respect. Just because of these facts I decided to give Food Lion another chance. I often wonder, if the employees from the stockers to the Manager, realize how important they are not only as a unit; but, as individuals. I believe if one is old enough to work one is able to know their value and the value of the customer. Without each other there is no area store to offer goods for the customers and there are no paychecks for the employees. The power of words and/or actions can put a place out of business over time or lessen its business in the community. Perhaps these young people and Management should stop to think of how neighborhood businesses make life easier for our parents and grandparents, and do their jobs with pride and dignity. Which I am now seeing.👍 I wish the new Manager and the new employees the best.

I shopped at food Lion on 11/3/2025 and the person at the check out was just awesome, it was fun chatting and they made me feel like a queen, I was at Register 001 and the cashier was 0229

Best prices, hometown feel and friendliest associates. I love my Food Lion

Food lion in goose creek is a ripoff I bought five packs of cigars and when I opened them they were old and stale I took them back to return or exchange them they said they cannot exchange them now it says nowhere on the receipt or in the store that they do not exchange or refund cigars I won’t spend another dime in this damn store.

We went to the Food Lion at 1300 WestWood Lane Wilkesboro NC Store #2582. We spent $209.00 dollars on Saturday October 18th 2025. We were charged the same amount on our debit card on 10/19/2025. My wife called the store and was connected to the manager on 10/19/2025. She told the manager of the issue and he told her to call her bank and let them sort it out. She told him that the bank would just refer her back to the store and she did not see why he could not look up her account which she had already given him and see the duplicate charge and fix it. She said he got smart with her about it and when she asked him for his name she was told that he would not give her his name and hung up. Although our account was credited with the amount of the duplicate charge immediately after the call his service lacked respect and dignity for a manager dealing with a patron that has been shopping that food lion for years. I feel as a manager myself that this should not be tolerated at this level of administration.