FNBO (First National Bank of Omaha)Reviews of fnbo.com

I have had the GETAWAY FNBO WORLD credit card with FNBO for 1 year now (Since Jan 2023, it is now Jan 2024 at time of writing.) Since August 8th 2023, I have had a statement credit of -$618.59 on my account Between 3rd - 18th of January 2024, I started to spend this credit. However, on the 18th on January, the ENTIRE REMAINING BALANCE of $424.56 was REMOVED from my account. Gone! Transaction detail: CREDIT BAL RET $424.56 I haven't been emailed about this. I haven't been called. No letters in the mail. Nothing. I demand to know what is going on here and I want my money returned to me.

This company is horrible. Absolutely no one to speak to if you need problem resolution. They don't even care if your credit card is used fraudulently. It takes multiple phone calls and waiting on hold to report it. Stay far away.

I just got $200 in credit card fees for buying $20 dollars in crypto.. lol seriously??? A “cash equivalent fee” then because I had less than $20 in my savings they “decided” to close my account for inactivity. I keep all my money in checking… thousands.. then on top of that they disconnected my crypto link to my bank account. Basically these people think that my money is theirs lol… f@ck you. Im closing all my accounts, my credit cards and you lost a high value customer. Good job..

I received the credit card on January 3, 2023. I "activated" it immediately. I'd applied for it on October 6, 2022. I received a text message from them on January 9 for me to call them. They said I was 3 months late paying my credit card. They charge you a 99 and your payment starting on the date that you apply for the credit card. I said I just got it 6 days ago. I said they needed to reset the annual start date to January 3. They said no. I said they needed to give me back $99/4 for starting billing me three months for the annual fee before I received the card.

Worst customer service I have experienced in the last 50 years. Issue was caused by an undisclosed data breech at FNBO in 2022 which required me to recently get a new card. During the process they locked me out and refused to let me speak to a Mgr. It's been 2 weeks since they promised to issue me the paperwork which they were going to require me to go to my bank to verify I exist. I want to go thru the process so I can cut their fancy Premier Card in pieces and return it.

if there is a -5 score i would choose that. Worst bank ever run by a bunch of liars.

Got a notification from my credit monitoring service that by FNBO account was closed by credit grantor. No communication whatsoever from FNBO on this matter until a week later. They didn’t give me a specific reason for closing the account, just a generic letter of one of the reasons it may be. My credit score and credit situation is better now than it was 2 years ago when I received the card. I will never do business with FNBO again.

FNBO was originally my BP/Amoco credit card that I've had for like 20 yrs. Today 11/16/23 I got a letter informing me that FNBO had closed our account on 10/31/23 because "we haven't used our cards for 22 months". No notice, late letter, nothing mentioned on their website about using cards or desire to close our accounts. Screwed our credit score that we were so proud of-820 to 750. Find a better bank that values their customers is my recommendation. Addendum 12/6/23: FNBO reinstated our account "after further review". Hopefully it won't hurt our credit score anymore. Thank you FNBO for putting our account back in place.