FNBO (First National Bank of Omaha)Reviews of fnbo.com

When choosing a bank, make sure to review its fraud policies. If you happen to be a victim of a scam, FNBO will sympathize with you, and tell you how sorry they are but only after they remind you that you need to make your account whole within 59 days, and if you don't, they will also gently remind you they will take that money out of another account if that person's name is on your account also. There is no assistance whatsoever. I've been a member for 40 years, both sides of my family have accounts here, but it's good to know they serve only platitudes, nothing of substance.

It is embarrassing to even give a review to this bank simply put the most unprofessional and unethical bank , with customer care agents that will blatantly mock you in this day any time. Save yourself form them.

I had a FNBO Credit Card for a few years. When I stopped using it they sent me a letter that they would close my account soon if I didn’t use it. I didn’t use it. Nearly a year later they sent me new cards. I called to close my account and got the run-around to one person after another – all foreign speaking and hard to understand. They presented me with one “offer” after another – commercials for products I do not want. I turned down 2-3 of them, and their pressure tactics, reminding them I just want to close my account. I finally kind of yelled at the lady and said I don’t want any more commercials or offers – just close my account. She hung up on me. 10 days later I got a letter that I had enrolled in an identity theft protection plan – YourIDSolution, (that’s ironic) and they had charged my card $3.95 trial membershsip, and it would increase to $21.95 after 15 days. I called this company and asked for proof that I enrolled. She said I had given my name, address, email and credit card to accept the offer on such and such a date – the day I called FNBO. They are canceling my subscription and crediting the credit card, but I still haven’t been able to close the credit card account. In my estimation FNBO is a fraudulent business.

FNBO's credit card service is a disaster—incompetent reps, unresolved issues, abysmal communication, and glitchy systems. Amtrak must return to Bank of America! FNBO is a nightmare. Avoid at all costs!

FNBO just took over my Flagstar credit card account and within days I needed to call customer service for a "service fee" on my account that I have never had to pay in my entire adult life. The guy who answered in the customer service department was a rude jerk who would not help me and when I asked who else I could talk to about this issue, he told me no one and hung up on me. Absolute worst service I have ever experienced, stay away from this company

The credit card management change over from Elan to FNBO by Flagstar has so far been a total NIGHTMARE. Convoluted, mile long web addresses delivered by a phone bot, overly complicated instructions on how to navigate the changeover, inability to set up a new online business account with FNBO, inability to pay my cc bill online, a weird delay in the start date for using FNBO's newly issued Flagstar Visa cards. Bad. Really, REALLY BAD. I closed both of my business checking accounts with Flagstar last year because of repeated breaches. I'm planning to close one business CC account with Flagstar/FNBO, and will probably move the other business CC account to different bank.

The staff at FNBO is the only reason we have stuck with this bank since it bought over our local Wyo State bank. If you have a business account and have any desire to move money around or use any basic functionality tools that any other online banking would have.....it does not exist. The online banking webpage is literally from 2010. The most progressive thing you can do is send money through Zelle. Oh wait, you also cannot do that if you have a business account. They need to stop popping branches up everywhere and spend money on their own platforms for customers.

poor customer serbice over zealous fraud department