FNBO (First National Bank of Omaha)Reviews of fnbo.com

I called FNBO to report that a fraudulent account had been opened in my name- using my personal and contact information. I waited on hold for a total of 50 minutes only to have a CSR finally answer my call and later essentially refusing to assist me in any way in this matter. Not an ounce of empathy nor any accountability to uphold their fiduciary responsibility when presented evidence of a crime. I have sent 5 emails to their service and fraud departments and have 0 responses. My next calls will be to the CFPB, who collected a $32mm fine against them. Do NOT engage in business with companies that are shady and don't care in the least in meeting their obligations.

I've been a card member with this business since 2017 where most times it's been good but lately last year the way they hold the balance of my charges keeps to be transferring over then when credits come into play from last period doesn't cover the whole charge that was paid off therefore then I get the extra charge back to me and the way they produce their statement is soooo messed up and not readable the way the I would it logically. I asked them to close my account once the unknown charges that I felt got messed over this business is paid off and it's now. They don't communicate with customers how I could have handled this if I didn't want to see future surprise charges because they AS-S-U-ME that I got it figured out when they could have helped their customers explaining things clearly but they didn't because as long as they get their money that's what matters!

I was charged $89.00 for 2023/2024 Best Western Annual Membership Fee.When I tried to cancel this charge ,I was told I could not cancel because their was another charge made after the Membership Fee charges.I never had another bank do anything like this. Some banks will cancel even after a month. The statement that includes the $89.00 charge statement is still open and the due date to be paid has not come yet

FNBO did not notice or do anything about fraudulent charges 480.00 on my debit card! The name used with the debit card was NOT mine. The bank gave them the funds. I didnt see it as I am extremely busy working and foolishly trusted FNBO to be professional and keep an eye out on all my accts.They DID NOT and will not refund the fraudulent charges back to my acct. BE WARNED ABOUT THIS BANK

I have the FNBO JAL card, which is a mileage card for Japan Airlines. I use it to travel to FE Asia and SE Asia. The card gets repeatedly turned off for "fraud" when I make air reservations while in ASIA. That's right, an Asian travel card that repeatedly gets turned off for making air ticket purchases in Asia. I've been around and around with their really poor customer support and they won't resolve the issue.. I have to repeatedly leave them messages to turn the card back on. THey say "oh... you need to answer your cell phone to use the card" I say ok are you going to simultaneously send out messages to my Thai, Cambodian and Vietnamese phone numbers depending upon which country I'm in that day? Of course the answer is no. On top of all this the card has foreign transaction fees. Pure comedy. SO if you're looking for a far east Asian airline mileage accrual credit card that you can't reliably use while traveling in Asia ... AND has foreign transaction fees and rude customer service that asks that you bend to their will and not the other way around... by all means... this is the card for you.

Stay away. Terrible customer service. Terrible online payment systems. They illegally withdrew money from my bank account that I had connected to my online payment account and have yet to give it back. A pretty decent amount of money I should add. It been almost 2 months. They act like it's no big deal.

For over 10 years my wife and I have had a personal and business checking, savings and credit card accounts with FNB of Omaha plus a lockbox and a couple of small short-term loans. NO PROBLEMS with them at all during this time. Since Covid we don't go into a branch very often but when we do, or when we call, they are always very professional, polite, friendly and helpful. Unfortunately I can't say that about some of the other banks we've used over the years.

I have had Nothing but Great Service on My Card. When I call they are super Nice. Been with them 10 years and NO Problems.