South African AirwaysReviews of flysaa.com

If I could give ZERO stars I would. They should have stayed bankrupt. Will never make use of this airline again. After 6 flights, my husband was FORCED to throw away a bracelet given to him by his father as it was deemed a "weapon".Last gift he ever got from his dad might I add. Not through ANY of the other gates or flights did we have a problem until the last gate and flight. Ground staff were all super rude, unprofessional and no one even attempted to assist or try to help with a solution. Utterly disgusted.

Was told eligible for a business class flight refund in November 2024 - and now absolutely no engagement from the refunds department to get it processed. Appalling customer service and a large amount of money lost.

⸻ Title: Extremely Unprofessional and Disappointing Experience with SAA We had an extremely disappointing and unprofessional experience with South African Airways. Our flight was cancelled without any prior notice or explanation. We were left completely in the dark, with no assistance to rebook or reroute our itinerary — resulting in the loss of our entire prepaid stay. There was no communication, no emergency contact, and no support from the airline staff. The crew simply left us stranded at the airport. The flight was full of families with young children, and we were left waiting for over six hours before being transferred to a hotel at 5 a.m., in overcrowded minibus taxis. We were then forced to check out by noon, and once again had to wait endlessly without any clear information or guidance from SAA. No reassurance was given regarding the condition of the aircraft or the availability of a new crew. The service was chaotic, disorganized, and completely lacked compassion or basic care. As a result, we missed our connecting flight and were left to fend for ourselves at the airport for hours, trying to find an alternative way to reach our final destination. This entire experience was stressful, unacceptable, and showed a complete lack of responsibility from South African Airways. I strongly advise fellow travelers to think twice before booking with SAA.

The service was very bad. Our flight was delayed but it was not mentioned and no one at the airport cared to inform us. Then once we arrived in Johannesburg we were told that our bags were left behind in Cape Town. The service is bad and honestly I wouldn't recommend it to anyone.

1. We are a family traveling with small kids (aged 4, 5 and 8). Airline failed to provide seating for is as parents with our kids. Every other airline reserves seats for families traveling together. One of their own staff that was trying to assist claimed, "Ma'm, we have many problems here..." 2. They has only one check-in counter open for the entire flight, which is probably the reason for nr. 3 3. Flight was almost an hour late, but no updated were provided to say that the flight was delayed. It was just late, and we had to wait. 4. They lost about half the flight's baggage. Our flight was supposed to leave at 20:20. It is now midnight, and we are still in one long line at baggage services, with our three very tired kids. There's no system - everyone that leaves the line does so with a handwritten note on a piece of scrap paper. Just don't fly SAA, even if they are the cheapest.

I have never in my life dealt with more incompetent people and such a disorganised and unprofessional establishment. It took hours and hours of unnecessary time for such simple tasks and I could not actually believe the inconvenience we experienced. Will never fly with them again. Appalled to say the least. Completely shocked that they are still in business.

This place does not even deserve one star. I fly a lot for work and I have never experienced a more stressful flight in my life. Delaying our flight for 6hrs with not a single place to go to (all restaurants and shops close at 10pm) Alll the workers there have no idea what is going on or where anything is at all, no one is willing to help you. I can speak for everyone when I say that we pay so much money to fly and the service is absolutely non-existent! Just to add the cherry on top this whole situation made us miss our next connecting flight which could even make me loose my job. This place NEEDS to get their shit together!

This is the worst airline , worst customer service. The staff are rude and don’t even know what they are doing. Couldn’t have had a worse experience. I would highly recommend you use either fly Safair or Lyft.