FlyachillesReviews of flyachilles.com

Response from FlyachillesFeb 27, 2026

Hi Mirthea, We’re truly sorry for the confusion and frustration this situation has caused. We would like to clarify that sometimes banks may place a temporary authorization hold, which can appear as a duplicate charge. However, we absolutely understand your concern and are already reviewing your order to make sure everything is corrected properly. Regarding the quantity adjustment (12 ordered vs. 6 needed), our support team is ready to assist you immediately with the cancellation and refund for the extra items. We have reached out to you directly via email to resolve this as quickly as possible. Please check your inbox (and spam folder, just in case), and we’ll make this right for you. Thank you for bringing this to our attention. Flyachilles Support Team

Response from FlyachillesFeb 27, 2026

Hi Debra, We’re truly sorry to hear that your experience did not meet your expectations. First, we want to clarify that our lighting products are manufactured according to international safety standards, and many of our fixtures are UL-listed or certified under equivalent safety compliance depending on the specific model. We take product safety extremely seriously and would never offer items that are unsafe for installation. Regarding manufacturing location, like many global lighting brands, our products are produced through established international supply chains. Manufacturing origin does not determine product quality — quality control and compliance do. Every item is inspected before shipment. As for the refund matter, our goal is always to find a fair and reasonable solution based on the order condition and return policy. We never intend to “negotiate down” unfairly, and we regret if our communication gave that impression. We would genuinely appreciate the opportunity to review your specific order details again and reach a resolution that feels fair to you. Our support team has reached out directly to continue the discussion. Your feedback is important to us, and we remain committed to improving both our service and communication. Flyachilles Support Team

Response from FlyachillesFeb 27, 2026

Hi Mia, We’re sincerely sorry to hear how frustrating this experience has been, especially for a large and time-sensitive home project. We would like to clarify that our shipping options are determined at checkout based on inventory availability and destination. In some cases, partial shipments may occur when certain items are ready earlier than others. However, we fully understand that the change in shipping method for the remaining items caused confusion and inconvenience, and we apologize for that. Regarding the express shipping request, any additional charge is based on carrier upgrade costs rather than a promotional adjustment, but we regret that the process did not feel clear or seamless on your end. Most importantly, we never intend to mislead our customers. If our communication fell short, that is on us — and we take that seriously. Our support team has reached out again to review your order details and ensure the remaining items are handled properly. We truly value your business and would like the opportunity to make this right. Flyachilles Support Team