FlyachillesFlyachilles offers stylish lighting, ceiling fans, furniture, and home décor for indoor, outdoor, residential, and commercial spaces. We are committed to quality products, secure shopping, reliable delivery, and helpful customer service.
Flyachilles (flyachilles.com) has 491 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Carol D.
I really like this fixture, but DO NOT like the idea of an integrated LED. When it fails, I’ll have to replace the entire fixture, and if this one isn’t available, I’ll have to replace them all. Great for the company selling fixtures, not so great for me or the environment.
Kamerin R.
Great buying experience. Great products. Excited to get these installed.
john J.
Easy to find out what I want to and all process is smooth and easy
John C R A.
Product descriptions on the site can be misleading and, thus, incorrect. When they say a light is dimmable, it is NOT, Recently I purchased a ceiling fan/light from Flyachilles. A critical feature for me was that the light be dimmable, so I carefully read each product description to ensure that the fixture was dimmable. I settled upon a fan which expressly said that the light was dimmable and placed the order. After receiving the fan and installing it, however, I found that the light was not at all dimmable. It was possible to change the quality of the light (from BRIGHT white to BRIGHT amber) but there was no way to dim the brightness of the light. When I contacted customer service, their initial response "we’re very sorry for the disappointment. ... It does not support brightness dimming (increasing or decreasing light intensity). We understand how this could be confusing, and we sincerely apologize if the description was unclear." In the end, they resolved the issue to my satisfaction.
Response from FlyachillesMar 17, 2026
Dear John, Thank you for your detailed feedback. We’re truly sorry for the frustration and disappointment you experienced. You are absolutely right—when a product is described as “dimmable,” it should clearly support brightness adjustment. In this case, the product only supports color temperature changes (warm to cool), not brightness dimming, and we acknowledge that this was not clearly stated. We sincerely apologize for the confusion and for any misleading impression our product description may have caused. We also understand your concern regarding the return costs. Given that this issue stems from unclear product information, this is not the experience we want for our customers. Please reach out to us again directly with your order details, and we will review your case and work toward a fair and reasonable resolution. Your feedback is extremely important to us. We are already reviewing and updating our product descriptions to ensure features like “dimmable” are communicated with complete accuracy moving forward. We appreciate you bringing this to our attention and hope to have the opportunity to make this right. Sincerely, Flyachilles Support Team
Tom R.
Repeat customer, love my first light so much I came back to order 3 more. These put out much more light than any other brands purchased before.
Mike N.
The products are great, customer service has been responsive. Having a system to give ETA for delivery is needed in my opinion. Not only did it take a month, which we were told is unusual, to get our order, there was no way to track it the first 3 weeks. We are Contractors and this makes our jobs much more difficult. We do plan on making another order, but hoping for an ETA prior to do so.
Mario
I still haven't received the product but you make sure I receive a survey????? Terrible customer service which to me is more important. SLOW AND TERRIBLE DELIVERY SERVICE. I ordered $1000 dollars in lighting and they can't even use FedEx overnight or 2 day shipping. I ordered the product on February 26 and I still have yet to receive it. The day of this review is March 14.
Response from FlyachillesMar 17, 2026
Dear Mario, We’re very sorry to hear about your experience, and we completely understand how frustrating this situation must be. First, we sincerely apologize for the delay in your delivery. Your order is important to us, and this is not the level of service we aim to provide. Please note that some of our lighting products require processing and handling time before shipment, and expedited options like overnight or 2-day shipping may not always be available depending on the item. That said, we understand that this was not clearly communicated and we apologize for any inconvenience caused. Regarding the survey, it is automatically sent by the system, and we’re sorry if it felt inappropriate given that you have not yet received your order. Please reach out to us directly with your order number at [email protected] , and we will immediately check the status of your shipment, provide you with an update, and do our best to assist you further. We truly appreciate your patience and the opportunity to make this right. Sincerely, Flyachilles Support Team
sally B.
Total ease of shopping ad checkout!
