FLX BikeReviews of flx.bike

I ordered 2 bikes from FLX, and after 14 months.. you read that right, after 14 months I have finally received both of them. Sadly there are plenty of others who are still waiting. FLX relies heavily on marketing to push their bikes to consumers. I fell for the trap easily. FLX has never been upfront about their delays, they have broken many promises to their backers- they promised original backers updated LCD screens and never followed through- telling buyers to read the fine print. Babymaker bikes has an official Facebook page for their group. But any negative comments quickly got you banned, hence an alternative FB page was created "official Babymaker owners" with over 1500 disgruntled, banned or otherwise discarded riders that sought peer support for their bikes rather than the company itself. FLX loves the money that they made during the pandemic, there is no loyalty to their customer base. If you order from them, be ready to be on your own, despite the numerous promises made by Rob and his team. Before you purchase a bike from FLX, I would encourage you to take a look at all the other bikes on the market. These bikes are being produced in China and there are plenty to pick from.. for much cheaper and with some companies you can get your bike in a week. Don't be disillusioned by their specs.. they claim 50 miles range on their bikes, I have 2 of these and haven't seen any range remotely to that end, unless you set the assist to minimal and ride downhill in a hurricane. Rob personally challenged my review of this bike to have the review removed and then emailed me asking me to rewrite my previous review. Rob, if your reading this- I hope you enjoy the new review. I could feel the love you have for your backers by the unanswered emails, by the broken promises of upgrades, the "revised shipping delays" and the banning from your FB page... With the BM 2.0 due any day now, FLX is on a mission to cleanup their image on social media, don't be fooled like the 1.0 backers did. You can find a better bike for less and a far superior customer experience. This is my honest, unbiased review. Thanks for taking the time to read it!

I gave my contribution to Indigogo about a week after the campaign began, with the expectation that I would receive my bike with an estimated delivery date. I got it and I love it, and it was only a few weeks later than their estimate. FLX gave weekly updates on YouTube about the progress, and that's unheard of in crowd-funding projects. The display was damaged in shipping and I contacted FLX customer service immediately. They responded within 48 hours, and I received a new display 12 days after I had received my bike! Great company and great service in this dumpster-fire of a year!

The main issue is customer service. I can't rate the quality of the bike bought via an indiegogo campaign because it's not yet been delivered. The initial estimate was September. Delays on crowdfunding campaigns are not uncommon for new companies. This one is not and let everyone know that 'this is not our first rodeo'. Alas delays now looking closer to a 6 month or so which makes it around a year since they happily received my money. That's not cool. Explanations as to causes of delays have offered inaccuracies (claims that they were awaiting an importers license to Australia when NO such license exists for imports to Australia). Customers who dare question causes for delays are verbally attacked by their Facebook Admin Evan who calls people liars, then deletes their comments and bans them from posting. This has led to the rise of an alternative FB site where people can share their ideas, frustrations and positive ride experiences where the US customers have been lucky All other locations seem to be delayed. There's rumours now that FLX might be about to run another crowdfunding campaign. That starts to feel like a giant PONZI scheme where one campaign is used to fund another. I hope that is not the case. Apparently our bikes are now 'on the water' as of today which will mean about 6 weeks before potential arrival. I'm hopeful but not confident. The bike is apparently pretty good. Pity the FLX customer service is appalling and based on my experience I'd not recommend them.

Love my FLX Babymaker Pro. Placed my order on Indiegogo in April 2020. Got the bike in November. It was worth the wait given the Pandemic and all. I've had several 20 mile rides and I love this bike! Plan to ride the Pacific Coast with it in 2021. This is a quality bike for the price.

They get a 1 star because I backed them on indigo after falling in love with their "Sterling" model. Now it's more than 4 months late and on top of that they changed color schemes last minute without telling everyone. Oh and they also went back on their word on the Display because at first they said if a certain number of bikes where sold, all bikes bike display would be upgraded and now they're saying that most won't be getting the free upgrade but can buy it on their website. Scammers for sure

I am waiting for my Babymaker Pro. I wrote some emails, got response after 48 hours. Always nice and informativ answers. All questions answerd. I am from Germany and know what ist good customer service. This is nearly as perfect as here in Germany. Not received my bike yet, but that’s crowdfunding. Looking forward to get in in Feb. Keep up the good work, looking forward for the next update.

I bought the FLX Babymaker bike during the initial Indiegogo campaign. It arrived a month later than they planned but I got at least two notifications a week after they were in the production/shipping phase. I continue to get one or two updates a week. I don't understand all the negative reviews about customer service responses. I sent two emails on two issues and got a response in a day or two. There is a ton of information constantly updated on their Facebook page and their website. FLX is one of the best companies I've seen in regards to their information sharing and customer service response. I've not been able to ride my bike more than once as it's winter and cold here in Chicago, but the bike is solidly constructed and quite beautiful. Please don't believe these bad reviews about FLX customer service.

People that I worked with to solve a problem I had with the order are no longer with the company. This was a customer service rep and her Supervisor. Additionally I was told that there was no record of my problem, no record of any of my communication with the two employees, or that they were going to rectify the problem. Still waiting ! ! ? ?