FLX BikeReviews of flx.bike

Constant runaround. Stay well clear of this company. Promised refund. Now wont even bother answering my emails.

Ordered the Babymaker in February. It is now August 14th and still don’t have a ship date. Customer service, when anyone finally replies (NEVER do they answer the phone) was snarky. I have asked for a refund. My husband has a black Babymaker and the motor is already not working. They sent him a YouTube video that didn’t solve anything. Really frustrating experience. I have asked for a full refund for mine since I have missed the whole summer and no reply. I have recommended to our friend’ inquiries that they look at Rad Rover instead.

Ordered two Babymakers two years ago and received the first after 20 months and second not yet received. Customer service does not reply consistent. The first bike has failure but no outlook to having it fixed. Worst buy ever and money wasted

After almost two years of waiting flx only reacted after a first public, negative review. To get at least our second bike we agreed to downgrade from a “pro” to a cheaper standard bike in another configuration. And still they sent us an invoice to pay for the VAT of a more expensive pro-bike. As the customer service didn’t react we finally paid the higher VAT as we didn’t want to wait any longer. I can’t advise everyone enough not to buy anything from this unprofessional company. It’s a scam… Edit: after not reacting to all our mails during the last weeks it doesn’t take them 12 hours after our review to ask us through “trustpilot” for more information about our babymaker-order. Couldn’t be more pathetic and just proves flx’ “customer service” is a joke.

Ordered and paid 2 babymaker in 2020 and only got one delivered by April 2022. No reply to mails, no information what happened to our second bike. We totally understand that things got a bit complicated during the pandemic but flx is far from being a reliable or trustworthy company.

Update #2. Still no bike after ordering it in summer of 2021 although I received an email today asking me to join them on 2/22 for their launch of their babymaker II at there new factory. This company has built a new factory and is launching the 2nd model of this bike even though most it’s customer have not received their first gen babymaker. Hmm they also write about supply chain issues but have a new factory. Pretty interesting here. Everyone beware of purchasing with the company. Could be 2 years before you receive your bike.

I could go into detail about the multiple amount of emails that went back-and-forth with myself and this company but to make this clear I will just say do not buy a bike from this company. They have terrible customer service and honestly I don’t know if I was ever going to get a bike from them. I felt like I paid for a bike that never really existed. It took me almost a year to finally get my money back.

I ordered the Babymaker Pro in October 2020. I had a message that it was on its way and then another saying that it had been 'bumped'. I have offered to have any colour as long as it is a 19 inch Pro. I have had some polite emails saying to wait for the last 4 months but no specifics, timescales etc. This is a pity as I have been really looking forward to the bike. We are on the last few UK shipments now and wonder if I've just been forgotten. Thank you for your response - if you send me your contact details I will happily give you my email (I have been dealing with Sarah D and Miranda at FLX #34019 cont id 13725).