FLX BikeReviews of flx.bike

Good bikes but so so QC and service

Don't trust FLX I had a long and difficult attempt to buy a bicycle from FLX. Beyond the standard shipping delays there were promises that the bicycle I'd ordered would be in a particular shipment, then mysteriously it was not. There were promises that the courier company would deliver by a date and then there was an unexplained problem, and then when I said I'd asked the credit card company for a chargeback, FLX accused me of trying to steal from them. I'd do nothing of the sort, and expected to refuse the delivery after the chargeback. Still, I did a chargeback, the bank was magnificent and I got reimbursed in two days. Glad to have no more to do with FLX.

My FLX trail was fun for a few months but quickly so many things started falling apart. I can’t recommend it because my bike became nearly useless after the battery pack fell apart.

Got my bike after waiting almost a full year, though I was expected to have received it within 6 months initially. Looks sweet though, and rides pretty good too. Unfortunately, the shipped me a bike with a blown master cylinder, so the back brakes didn't work. I notified them of the problem, and they shipped me a new brake line, but 8nformed me that instalation was on me. Had a pretty helpful video, but I still messed something up and it still doesn't work, and there are no shops anywhere near me who want to touch it because they aren't used to working on brakes like these (which are actually really quality brakes, to be fair.) After waiting a year for a brand new bike, im disappointed that i immediately had to work on it. I still ride it, but only use the front brake. If I could do it over again, i would buy from a local shop so I could make sure the bike wouldn't have problems, and would have somewhere to go if it did.

Slechte communicatie naar klanten, geen antwoord customer service etcetera.

I’d just like them to share the current estimate for when I might get my Babymaker ebike. I bought in with a email confirmation saying September 2020 delivery and have gotten no answer since. I understand a delay but have to believe they have a new date that they have not shared. I write this January 2021. I really look forward to getting the bike but being now almost 1/2 a year late and no updated delivery date does not speak well. Also when you ask this question on their Facebook page the moderator suspends you from the page, without answering the questiob