FlowersbynoraReviews of flowersbynora.com

Do NOT order from Flowers by Nora. This was one of the worst customer service experiences I've ever had. I placed an order to send flowers to a friend who needed a pick-me-up. Unfortunately, I was in a hurry and didn't take the time to read the many negative reviews beforehand. I wish I had—they would have saved me both time and money. Throughout the day, I called four separate times asking for a delivery update. Each time I was told they were trying to contact the driver and that I would receive an email once the flowers had been delivered. When I finally received that email, the problems only got worse. The delivery photo did not match the arrangement I had ordered, and it appeared the flowers had been delivered to the wrong location—a private residence instead of the business address I had clearly provided on my order. By my fourth call, it was already the end of the business day. I repeatedly asked them to cancel the order because there was no longer any point in making the delivery, and I had completely lost confidence in the company. They refused to cancel it, insisted it had been delivered, yet could not provide any proof that it had reached the intended recipient. Their solution? They suggested I contact the recipient and ask whether they had received the flowers. That is completely unacceptable. As the paying customer, I should not have to investigate whether a company fulfilled the service I purchased. To make matters worse, they refused to issue a refund despite their inability to demonstrate that the order was delivered correctly. I am genuinely shocked that a business can operate this way. Between the poor communication, incorrect delivery, refusal to cancel the order, and complete lack of accountability, this experience was beyond frustrating. I have disputed the charge with my bank and will also be filing a complaint with the Better Business Bureau. I will continue sharing my experience anywhere I can so other customers don't have to go through what I did. Save yourself the frustration—order from a reputable local florist instead.

Flowers by Nora needs to stop showing deceptive pictures on their website and ripping customers off financially.07

I placed my order at 8am for same day delivery. I was contacted at 3:15 pm via email and I was told due to supply issues, my order would not be fulfilled, I waited all day for my daughter to be surprised with a flower delivery for her birthday...very disappointed. I do not recommend Flowers by Nora

If I could leave zero stars I would. They are not a local florist. They pretend to be local so that people like myself who wish to support local florists will be deceived--and I was. I was just trying to send flowers to my cousin in honor of her late only daughter's birthday to comfort her. I even spoke to someone on the phone who assured me of same day delivery. Thought it was handled and later got an email saying that they would not be fulfilling the order with no offering of any other alternative. I was thanked for my understanding. When I replied that they did not have my understanding, I got yet another vapid response with more of the poor excuses and empty platitudes. DON'T USE THEM!

I ordered a specific flower arrangement from the website in a short cube vase with roses and two other complimentary flowers - no greenery or filler was depicted or described. What was delivered was the most disappointing a sad arrangement that was in an ugly round medium height vase and the flowers were a random selection that were not even close to what I ordered. This was a very special occasion for a loved one far away and I was disgusted by what was delivered. I received a picture and replied - 'are you sure that was from me?' Indeed it was. When asked to remedy the situation, I was offered only a $30 refund.

Scam beware!!!! They are fraudulent! Take your money and the send some cheap something so that they can say they provided a service !!!! They are scammers beware !!!!!!

Completely fell for the duplicitous marketing—thought I was buying from a truly local florist (in a town I’m not familiar with), not an anonymous flower broker. While they did deliver the flowers on time, the bouquet was a sad version of what I ordered. Def not worth the $95 it cost me. Flowers from Trader Joe’s in a simple vase from Goodwill would have looked better.

Delivered at 7:43pm on 6/23. I ordered flowers to be delivered to a business (dental office). The flowers were left outside of a business complex after hours. So the flowers were not delivered on her birthday. I ordered roses and lilies. No lilies were in the arrangement. Flowers by Nora said it’s based on availability. That’s there policy. How do you sell lilies and roses without lilies? The flowers are cheap and wilted. According to the picture they sent me at 5am the next day. At 7pm the flowers were not delivered. I’ve contacted the company and they said too bad. I will be stopping payment on my credit card. Very disappointed. No delivery fee. Service fee is $18.99 The flowers were not there in the morning. Never order from this company!!!