FDEReviews of flowerdeliveryexpress.com

My husband placed a order on 2-10-14 for delivery on 2-14-14. I was never e-mailed my conformation order as promised. My Bank account was charged $71.77 on 2-12-14. Flowers were never delivered and I have attempted to contact the company via e-mail and phone since 02-12-14. I have never received a response back from the company. I went through their automated system as if I was placing a new order and my call was answered to only be told they are a answering service and had no access to my order. I was also told that Customer Service was closed and their hours of operation are from 8:00 a.m. to 7 p.m. even though the website clearly states they are open 24/7 365 days a year. The answering service who places the order suggested that I contact BBB and dispute it with my bank. They informed me that they are bombarded with angry customers all the time. Flower Delivery Express states guaranteed delivery if the order is placed two days in advance on high peak days. My order was placed 4 days in advance. I have filed a report with BBB and my next step is contacting my bank to dispute the charge. Please read reviews before placing any orders with this company. What good is it to receive Valentine's Day flowers after the actual date. Thank God my husband figureds out this company was a scam by 2-12-14 and ordered a additional bouquet from out local florist.

I'M SADDEN AND DISAPPOINTED THAT THE FLOWERS WERE NOT DELIVERED UNTIL A WEEK AFTER THE FUNERAL OF MY FRIENDS MOTHER. HOW SAD THAT YOU DID NOT KEEP UP YOUR END OF THE CONTRACT, BUT YOU DID NOT HESSITATE TO GET YOUR MONEY FROM MY ACCOUNT. DON'T PRINT PROMISES THAT YOU CAN'T KEEP.

No happy with these people at all. I will no order flowers from here again. Very disappointed.

Do not use this company. This is the worst service I have ever had. Ordered balloons and flowers for a friend as a congratulations gift. Flowers were delivered the next day even though I paid for same day, and the balloons never delivered. I have called they ask you to leave a message, I have left messages I have emailed no response. I finally got someone on the phone and he was rude and argued with me about what actually was delivered. I know only the flowers were delivered he says no only the balloons were delivered. Either way give me a credit, oh no not that easy we have to research this and then you have to fill out paperwork to submit. I said get me a supervisor, he refused, you cannot talk to a supervisor until this paperwork is filled out and submitted. I said let me talk to a supervisor right now I don't care about paperwork. He put me on HOLD.... Forever! No credit, no balloons, no call, no email! HORRIBLE!

Last year I ordered an arrangement for my significant other and paid for the best option out of three choices. What was delivered, was delivered a week late and looked like I grabbed them at a grocery store. After numerous times of calling I received a credit for the flowers. This year I ordered using the credit and paid extra for same day delivery. I am an idiot. I haven't received the flowers and customer service is as pleasant as going through a root canal.. If you are lucky you will get through to a human. On the 4th try calling I got through and was denied the ability to speak to a manager. Then I was hung up on. By the 10th time calling I got a different rep who promised contact by today 2/10/2014. That makes two days later and I have not received a call or email. The company claims to be 24/7 but has third party answering after 7pm. This third party is actually pleasant, but unfortunately is not able to help. I am certain when I say I would volunteer for another combat tour over dealing with this shady company again. On a side note, my credit card was charged on the day I was supposed to receive the order 2/8/2014. I have since filed a complaint with the BBB. If this was a one time deal, I would be a little more understanding. Twice is not acceptable...positive I will not try for a third. In future I will purchase from a local flower shop. Update: The company seems to spend more time reporting/flagging reviews for missing proof of purchase than answering their phones. Just scroll down and see this shady business at its best lol.

Worst experience just trying to do something nice for someone. Ordered flowers for my sister from this (guaranteed on time deliver) company and she still has not received her flowers. After trying for hours to contact the company they tell me they would be delivered within the hour and the only delay was that they didn't have those flowers. Why didn't they call me with the number I provided to work out other arrangements. Instead they just didn't even deliver them. They never made it. Now they are saying they will FedEx them tomorrow or the next day. I can't say I believe them. DO NOT DO BUSINESS WITH THESE CROOKS!! My order number was 63954 and was placed on 2/7/14.

UPDATE: 2/12/14 -- Flowers delivered via FedEX today...sent from Michigan. Took nine days to get there. How can that be construed as "guaranteed same-day" delivery? (order placed on 2/3/14). And, the flowers aren't remotely what I ordered. Not in the slightest. Interestingly, the flowers were shipped after I posted this negative review and initiated a complaint with my credit card company. No one from FlowerDeliveryExpress.com ever did respond to my attempts to contact them about my order. Glad this ordeal is over! UPDATED on 2/11/14: Absolute worst flower experience ever. Promised same-day service if ordered before 4 p.m. in delivery zip code. I ordered at 11 a.m. and was assured same-day service. it is now 8 days post order, and my flowers have yet to be delivered. I can't get a reply. On 2/8, I received an automated email saying that they will need to substitute the flowers in my arrangement and are working to deliver it as soon as possible. This was FIVE days after I placed a "same-day" order. I realize they work with local florists and don't arrange the flowers themselves, but what florist joins a delivery network such as this if they cannot fulfill a same-day order or don't have standard flowers around for a basic arrangement that is available on a website to which they are linked and provide their services. After no replies from customer service and no order delivery updates, until today's email saying they were working to fulfill my order, I finally went through my credit card company today and opened a dispute on this, as I figured five days with no product delivered is long enough to wait. American Express immediately issued a credit to me. My original review was removed at the request of the merchant in question because I "did not provide proof of purchase." Namely, they try to thwart any negative reviews. I have since sent Trust Pilot copies of my order confirmation documentation. I also will note here that my order date was 2/3/14, my delivery date was listed on the confirmation as 2/3/14 and my order number is 02378929. It is now one-week post order date for "same-day" delivery, and my order has yet to be delivered to my 94-year-old grandmother. I also have filed a complaint with the merchant's local Better Business Bureau. I urge others to do the same. Absolutely horrible and disappointing experience for a first-time (and last-time) customer.

I placed an order 5 days ago. I mistakenly entered a delivery date of feb 24 instead of the next day. I called to get the date changed and could not speak to anyone, left 7 messages on their phone, nobody called me back. I pressed 1 to order new flowers asked to speak to a manager they would not allow me. I got one person one time she changed the delivery to the next day, they never arrived. I called again go to leave a message and they didn't call me back. I called the next day could not get a manager, left numerous emails nobody called me back. Now the 4 day after the order I got someone today who saw the notes about the delivery being Feb 4. She said they would be delivered today NO DELIVERY. I had to wait for the charge to hit my visa to dispute it, I was on the phone disputing it 5 minutes ago. They offered me a 40 credit for future orders I said I would not order from you guys ever again. I am just so pissed I wouldn't use them if they were the last flower shop in the world. I'd rather pick the flowers. To not call someone back after 7 phone messages 8 emails is disgusting. I hope they go under.