FDEReviews of flowerdeliveryexpress.com

Ordered my flowers on June 12th for a June 17th delivery. Never showed up. I called each of the three days after looking for my flowers. Each day, the customer service assured me that they would be delivered the following day by 7pm since it was a residential. Saturday evening I call because the flowers still did not show up. Customer service said he would resubmit the order for Tuesday delivery. Guess what??? You got it, they didn't show up. The called their shipping company, which happened to be Fedex, and they were told that they can not deliver to a leasing office without anybody there. I called the leasing office and they told me at the time FedEx tried to deliver, the office was staffed by 2 people. Fedex is full of it and probably didn't feel like making the stop that day. I had called and told customer service to leave it, even if nobody is there to sign for it the next day. Guess what??? You're wrong, they did show up this time. Box was smashed and taped over, leaves were brown, and most of the buds had fallen off. Customer service was able to send me three single use $50 gift vouchers that I will not use because it is off of normal price and I will still pay about $60. After much complaining I was able to get a full refund of my order. I put all of the blame on the Fedex driver but these guys should have done more to get my flowers sooner rather than a week after my anniversary.

The flower looked good and got there on time but i wasnt paying very good attention when i orderd them after all the fees that pop up i payed 85 for a set of flowers that were on sale for $37 and a $5. She I called that hold me there was a $20 service fee a $6 S&H fee a $1.99 fee that I could have oppeted out of if I would have checked a box in fine print. Them that hold me I could challenge the $1.99 fee if I wanted too. I learned my lesson to look a a lot closer to these things and to not use FDE again

They added a $20.31 "service fee" and a $4.99 "handling fee" AFTER I pressed the button to order. I had to call them and spend over 30 minutes on the phone to get the added charges removed, which they claimed "should have been displayed prior to order", but I highly doubt. I assume they are just adding on these charges on the assumption that people will be too lazy to deal with it. They have a lot of fees anyways, including those the flowers I ordered that were advertised at $35 came to over $90 when the order was complete. Beyond that, the product was not exactly what was pictured when it was delivered. It was advertised in a slightly nicer vase with some little present decorations, but came in a very plain glass jar with no decoration. It also was advertised with mini carnations and roses, but came with regular carnations and NO roses. The only reason I gave them 2 stars is because their representative was polite when refunding their BS extra charges and fresh flowers that looked sort of like what they sold me did arrive on time. I won't be using them again. As always, your best bet is to find a reputable florist local to where you want flowers delivered and deal with them directly.

I ordered a Campanula flowering plant in honor of my mother's birthday. She passed in March. I upgraded the plant to the next level expense. I wanted it delivered on her birthday, May 27 & specified that. It was delivered on May 23rd. That made me very sad. I wanted to surprise my family on her birthday. When I saw a picture of the plant, I was very disappointed. It was smaller than I thought it would be for $90 & was very scraggly. All in all, I was very disappointed. Jeanne French

I ordered flowers for my Aunt for mother's day week 1. The website does not give you the entire price of the order until after you have approved the charge. I was so surprized to find out I had $47 in various fees. I was expecting $15.99 for delivery ordered for the Thursday before mother's day 2. I received an email Thursday night saying that it was not delivered the day requested. 3. I called Friday Morning to cancel and was convinced to re-order. That is fine. But when I tried to track the order, tracking site does not allow me pass the security screen. 4. I called Saturday to find out if it was delivered as this was to be a surprise and I don't want to ask the recipient. I was told they do not have the order per my email address, even though I had received a confirmation email. 5. I was not told I was being put on hold. The call was then "lost." I waited 5 mintues and no one came back to the phone. 6. I called back and got a voice mail. Not sure what that outcome will be yet. 7. I went to the complaint site, that does not accept the security code either. This is the worst customer service I ever received from a flower delivery company. I still don't think she received the flowers. There is a time difference and I don't want to call her, or ruin the surprise. But from what I read, I am not expecting the flowers I rodered to be the ones she will receive.

These people charge $30 in fees and charge and additional $5.00 to deliver the next day (although they flaunt same-day service). Ignore their supposed savings. They will charge you far more.

I've ordered flowers from this company before -- they have always been beautiful. This time however, things were different. I paid extra for flowers and chocolates to be delivered BEFORE Mother's Day. While I paid for two dozen roses, my wife received two different types of flowers (definitely less than 2 dozen), neither looking very healthy and the leaves were yellowish brown. The chocolates that cost $19.99 were never delivered. Waiting to see how this company fixes this -- if they do so satisfactorily, I'll give 'em another chance; if not, I won't.

I'M SADDEN AND DISAPPOINTED THAT THE FLOWERS WERE NOT DELIVERED UNTIL A WEEK AFTER THE FUNERAL OF MY FRIENDS MOTHER. HOW SAD THAT YOU DID NOT KEEP UP YOUR END OF THE CONTRACT, BUT YOU DID NOT HESSITATE TO GET YOUR MONEY FROM MY ACCOUNT. DON'T PRINT PROMISES THAT YOU CAN'T KEEP.