FDEReviews of flowerdeliveryexpress.com

I ordered a peace lily plant for a funeral, & It was delivered & It was beautiful !

After repeated attempts to contact the company after a missed Mother's Day delivery, I had to file a complaint with the BBB in Michigan in order to get my refund. Good luck trying to talk to a customer service rep with this company to get your refund! And yes, I had adequate proof of purchase with order # and 2 confirmation emails. The parent company is Wesley Berry Flowers. I also filed a complaint with the Federal Trade Commission. If FTC gets enough complaints, they will investigate. Call FTC at 1-877-382-4357 to register your complaints. Spread the word. Let's get this company investigated for terrible business practices! My assessment - DO NOT USE THIS COMPANY!!!

I ordered flowers for Mothers Day and paid extra to do same day delivery on Friday, 5/9. On Saturday evening after I learned that they hadn't been delivered, I called the "We Never Close" number listed on my invoice. It looped thru prompts and then required me to leave a message, to which it inidicates I will either receive an email or phone call regarding my issue. I called again on Monday morning, 5/12 and once again left another message. I even went as far as emailing them to get a response. As of today, 5/13, I have STILL not heard back from a representative from this company. Yesterday afternoon, I receive a confirmation that they had just delievered my order on Monday afternoon while my mother was at work. The flowers were terrible looking and nothing at all like the picture. They were tired looking and lacked color. I understand the need to have to do substiutues, but the picture had NO lillies in it, yet this arrangement was stuffed with Lillies. I specifically didn't pick lillies because for those that don't know, they are hazardous to cats and my mom has a cat!!!!! I have placed many orders with this company and since they don't care about customer service, I don't care to ever use them again. I promised them in my email that I would give them a very unfavorable review if they didn't respond to my calls or email, so I am keeping up my end of the deal!!!!!!!! Best advice--------use another flower delivery service. Not worth spending your hard earned money for poor customer service and horrible looking LATE flowers for a discount!

I've ordered flowers from this company before -- they have always been beautiful. This time however, things were different. I paid extra for flowers and chocolates to be delivered BEFORE Mother's Day. While I paid for two dozen roses, my wife received two different types of flowers (definitely less than 2 dozen), neither looking very healthy and the leaves were yellowish brown. The chocolates that cost $19.99 were never delivered. Waiting to see how this company fixes this -- if they do so satisfactorily, I'll give 'em another chance; if not, I won't.

If you need to have flowers delivered on time--don't use these! Especially, don't pay the extra express fee---it means nothing! You'll just be wasting your money, and your aggravation. It's just not worth it!

I recently ordered 2 floral bouquets - both went to sisters for very diffferent occasions. One was celebrating her baptism into the Catholic Church and the other comforted through a tough Chemotherapy Regime for Breast Cancer. Both bouquets arrived for them to be with them when I couldn't. Brought a smile that would warm your heart!

If I could I wouldn't even give them one star! Count my star as a negative 10 stars! This is by far the worst company I have ever dealt with. HORRIBLE customer service!! They are impossible to get a hold of. I spend one week trying to find out if the flowers I ordered had been delivered or not. After I placed my order on Friday to be delivered the following Sunday, I received an email saying I had not provided enough information ( I filled out all the required fields during the order process) Shouldn't that be enough information? It said to either call or respond to the email. So I responded to the email listing all the details of the funeral.. and never got a response. Long story short I sent five emails, and numerous phone calls with no response. Come Monday, I receive an email saying my order had been logged and was being filled. It is now THURSDAY and I finally got to talk to a REAL human only to be put on hold for 23 minutes!! When the lady came back on the line she went on to tell me how SHE FORGOT I was still on the line. AFTER 20 MINUTES. She claimed she thought she had already told me she would process my return. I have never had such horrible customer service in my life. At this point I can only hope I actually get my refund.

There should be a choice for zero (0) stars.... I ordered flowers to be delivered same day, paying an extra $20 for that service. I discovered that the room number had changed so I called them back to let them know. I never could reach anyone to change it. All I ever got was a recording telling me to leave my information and they would call or email me back. Neither happened. They COULD have found the room by 1. calling information at hospital, 2. calling the number I provided for delivery or 3. calling ME, they never tried. No one ever tried to deliver the flowers. However, they had no problem billing me, not once, but twice for two different amounts. The second, more than the price of what I ordered. Finally the next day when I called again, I chose the option to "place new order" and actually got to speak to a young lady. I told her my story and although she did seemed concerned, she informed me that she was for taking new orders only and could not help me. She would connect me to "previous placed orders" though, where I could leave a message and someone would get in touch with me. I told her that I had already left several messages there and no one had called me. She then replied and yes, I quote, "That is because customer service there is not working". That is all I needed to hear. I told her that she needed to cancel my order and that I would be disputing the charge. Which I have done. They have no problems taking your order but Heaven forbid, there is a problem, you cannot reach them. Now I notice that when you look up flower delivery for any city, they are the first to come up on Google, with a 4+ rating. (out of 5). I see how they are doing that. After you place your order, you get a satisfaction survey. It says to answers questions on your service "so far". Well of course everything was fine "so far". I had just placed the order. I would never recommend this site to anyone and I am plastering my story everywhere on the internet that I can find to do so. DO NOT USE THEM!!!! Update: I am now being inundated with emails from Flower Delivery Express telling me I have a credit, much less than the amount of purchase, because of my recent "experience". The funny thing is, each of them have an expiration date and at least four have expired but they continue to send three or four emails daily. I did get my money back from my credit card. I can say that I have stopped three people (that I know of) from dealing with these people. Word of mouth is a wonderful thing. However, for your negative reviews to show up here, you MUST provide proof of purchase in order for the review to stand. Remember, getting a fake one from a company for a good review is always easy. In order to warn others, you have to provide Trust Pilot with that proof of purchase or FDE disputes it and it will be removed, as mine and others were. Please send it with your review!