FDEReviews of flowerdeliveryexpress.com

On 10/28/14 I ordered a beautiful arrangement called Fabulous Fall Roses for my wife. As a fun surprise, they were to be delivered to our home, where my office is, and where we are all the time. The 'sale' price was $47.95, with 'free' shipping. However, the total transaction ended up being a total of $97.37. But I wanted these flowers for my wife, so I agreed & proceeded with the purchase - and that's where the nightmare began. Flowers were to arrive 10/29/14. Tried checking online status, and found out (after days of this), it was not an actual tracking support system. There is no 'current status'. So I called them - on the 29th, again on the 30th, again on the 31st, and was assured the flowers would arrive THAT day, with an upgrade to the arrangement. I used their Customer Support Form, I emailed them, I talked to numerous people, all with different stories, and I finally realized I had encountered one of 'those companies' - the kind you hear about on the news - not the good news. I don't know who all these people are giving 'great' reviews, but that most definitely was NOT my experience. I then called to cancel the order - twice - each time being sent to a voicemail system, that I later realized no one likely listened to. Guess what showed up yesterday, 11/4 - some flowers literally crammed in a FedEx box. Stems broken, and looking NOTHING like what was ordered. Not a rose to be found. Some pansies and two Gerbera daisies - most broken. WHO DOES THIS??!! If I could post a picture, I would, just to better illustrate the frustration I've experienced in my interaction and transaction with this company. Contacted my cc company to file a dispute, and will let them work this out. Because no one you will ever contact thru the phone number provided will be able to assist you with anything. If you are smart, find another flower company to order through and avoid the GRIEF!

I placed a same day order and paid about $30 extra and my order arrived a day later. I phoned immediately and, after waiting for the phone to be answered for over 15 minutes and then being put on hold, it was decided that I would receive a credit to my card. I never received it. I have been receiving emails for my $41 credit, though. I called again and emailed through the website at least 3 times now. I have not heard from them. They charge a lot for their services, you don't get what you pay for and customer service is leaves much to be desired. I will never use this service again, nor will I recommend it to my friends.

They delivered a completely pathetic arrangement that wasn'nt even close to what I ordered. Completely embarassed that I could look so cheap as to have this deliverd. I had ordered a dozen long stem roses to my wife's work. They made me look like a real Doosh! Try getting a refund. They hang up on you and will not refund your money

I ordered flowers in July for my Mother's birthday - not only did the order not get received on time - with lots of notice I might add - but a day late and the flourist said they didn't get the order until the day after it was due. I was going to forgive and try again, as I was issued a $50 Rebate. So yesterday, I ordered a Retirement bouquet. Not only did my $50 Rebate not work, they cancelled my order 5 hours later without notifying me. I called to get a explaination two times. The first time I was told there was no issue, it wasn't cancelled etc. and not to worry. After receiving word of my full credit, I called in and asked why it was cancelled. They said they couldn't find a flourist in the time frame needed so they didn't want t hold up my order. When I asked why I wasn't contacted, they said there was no contact info. I had a witness see me order! I put my contact info, not to mention on Paypal my info is there as well!! Email and Phone. I never received email for my options. They cancelled and tried to blame me for no contact number. When I asked why no email, they said they tried. I have no emails from them only stating they have cancelled. I am sorry for the long run on sentence but as I told the rep last night, you failed me twice and I will never ever recommend or call them again. Thanks

The 4 hour delivery is a lie. The flowers didn't arrive for 24 hour from when I ordered them. I called them 3 times to cancel and was told that they would call me back. No one has called me yet. I will never use them ever again.

I ordered flowers for the first time, but will definitely call back. Flowers were delivered at the same day within few hours after my order was placed.

I agree with Consumer Beware! I saw the price of $23.99 and a 'free delivery' list. I made the mistake of clicking the 'Order' button. My charge ended up being $59.08! I expected taxes, of course. This company charged a 'Service Charge' of $19.99 and a 'Sales Rate' of $15.11 that was NOT DISCLOSED until AFTER I placed the order. I went back to check and after reading more carefully the original pricing list said 'Subtotal.' I definitely should have read more carefully. The order confirmation page literally says, 'Flower Delivery Express provides the ultimate in customer service 24 hour a day 7 days a week 52 weeks a year. WE NEVER CLOSE!!!' Ultimate customer service NO WAY! I called immediately and after 30+ min on hold I reached an 'order service person' who could in no way help me. He couldn't even explain to me the return or cancellation policy. He supposedly sent a message for the cancellation department to return my call. No call at all. I have sent two emails with NO RESPONSE whatsoever. This company's site looks similar to [external reference]. Honestly, I assumed it was. However, they are a sub par imitation. I expected the flowers to arrive the same day I ordered; especially for a $20 'Service Charge.' The flowers arrived the NEXT day and the bouquet is surprisingly larger than expected. But, isn't AT ALL WHAT I ORDERED. I ordered a bouquet that was supposed to be all pink flowers. Sure, the flowers may be different individual flowers than the picture due to seasonal changes. But the arrangement that arrived is an Autumn colored arrangement. Thankfully my friend appreciates the flowers. I don't appreciate this company and their questionable ethics or their COMPLETE LACK OF CUSTOMER SERVICE. I am supposed to receive a '$50 Rebate' which I believe is going to be a scam to try to get me to order from them again because I can guarantee it won't be a rebate. If I even receive it, I am expecting an 'in store credit.' And that IS NOT because of my complaints. That is the 'advertised special' on their site. I wish I had read the reviews FIRST!! Don't be in a hurry, like me. Take your time before ordering a service online.

I used them because of 4 star reviews, then realized I couldn't add my bad review to their website! That is super misleading. I ordered flowers in the evening and expected them to go out early the next day. When I didn't hear back from them I filled out the inquiry box on their website. You can't add comments, only request a status update. I just got an email that said my order was logged and being filled and they'd email me again when it was delivered. I never got another email so I called, I spoke with someone from an answering service, not from the florist filling the order. She said she'd pass on my concern and I should get a call back right away. When I didn't get a call, I called back hoping to get through to the actual company this time, the second person said they still had their phones forwarded to the answering company. She took my name, number, etc and said they'd call me back. No flowers Tuesday or Wednesday. Finally Thursday I ordered from someone else. They I got a call back saying the flowers were delivered on Tuesday. I had just gotten off the phone with my friend who said she never received them. This person was polite and said they'd check into it and would call me back with an update in 24 hours. I got a call back from a different person who was trying to tell me that the computer said they were delivered so I had to pay for them. I told her they weren't delivered, could they check with the delivery man to see where he says he left them, and who signed for them. She just said they were delivered the shop was closed and the computer shows they were delivered so I wouldn't be getting a credit. I asked to speak to the manager, and she WOULDN'T let me speak to them. I was very frustrated. When I finally said I guess the only way to handle this is by contacting my credit card company, then she said she'd contact the florist again and ask them to issue a credit and then someone would get back with me in 24 hours!! I don't trust them and filled out the online form with my credit card company requesting a credit. I now know to not trust ratings on the headers of advertisers, I can't believe I was so foolish! Just use a local florist and call them directly. Also, I've never had a problem with [external reference] in the past, except for them being expensive.