FDEReviews of flowerdeliveryexpress.com

I ordered flowers for my wife for our 1st wedding anniversary. Not only did they not get delivered as "guaranteed" within the same day. But they completely ripped me off to the point I had to dispute the charge with my bank. They outsource there call center to India where you will find absolutely zero customer service, be hung up on multiple times and flat out lied too. These people should be sued and there website taken down. They have almost 1000 complaints and only 3 have been resolved. Boycott Flowersdeliveryexpress.com

I tried canceling my order over 40 times after placing it, since the price doubled from what it had said after I hit send. I left messages, called, emailed....and not one person cares enough to so much as apologize. The flowers were beautiful for maybe $30...not $85, and delivered the wrong day.....beyond upset with this company....awful plain awful experience

I am just like all these poor people who have been taken advantage of. Ordered Mother's Day flowers and paid extra for express delivery. Long story made short No flowers arrived and 2 days later received an email saying they were working on getting my order delivered on time...two days late already. I was so frustrated that my daughter finally cancelled the order and they said my 112.49 will be refunded in 3 to 7 days. Still wondering if this will actually happen. After 11 attempts to reach the complaint line...my daughter pushed #1 To place an order and got a person to answer right away. Funny they answer right away to place an order but don't answer with the complaint line. Either they were too busy with all the complaints or they shut the line off all together. DO NOT USE THIS COMPANY!

This is hands down the worst flower delivery service on the planet! How do we put these guys out of business????? I ordered same day delivery and nothing showed up. I even paid for express service which cost WAY more. When i tried to call them, I was put on hold for 20 minutes upon which I was told to leave a message and they would send me back an e-mail. DO NOT USE THIS COMPANY!!!!!!

I placed an order for Mother's Day from FlowersDeliveryExpress They were suppose to order a Bouquest of Flowers, Box of Chocolates, Teddy Bear and Mylar Balloon. I spent over $200 for this, as I love my Mother and Cost is not an Option when sending something to her. When I called her on Sunday to wish her a Happy Mothers Day, I was surprised that she did not "Thank Me" for the things I had sent to her. So I called my sister who my Mother lives with to check and see what happended. Lo and Behold, my sister said Mom never received anything from me! Now I even paid EXTRA for a Saturday Delivery!!! Well my Mom, received a box on Monday afternoon. When she opened it,she got DEAD Roses ... a box of Chocolates that were Squished and Melted. NO Teddy Bear and NO Balloon!!!! You can just imagine how Upset. I started to put in phone calls to FlowersDeliveryExpress at 1:44pm, spoke with [name] .... She didn't speak English and I asked to speak to a supervisor ... She DISCONNECTED ME!!!! Yep I called right back at 2:01pm, spoke with [name] who said he was filing an Incident Report, again I asked to speak with a Superviors, he put me on Hold and again DISCONNECTED ME!!! OK, trying again it is 2:00pm, spoke with [name], she assured me that she would connect me with a Supervisor .... it is 2:22pm and still on HOLD. Oh my, it's 2;24pm and [name] came back on the line and said she has someone on the other line for me to speak with .... please hold and I will transfer you right away!! WAIT .... YEP ..... DISCONNECTED!!!!!!!!!!!!! again!! Wanted to give it No Stars because they don't deserve any, but that is not an option!!!! Next Step ..... Better Business Bureau ..... Google Plus .... Facebook ....Twitter .... Linked In .... Yelp .... oh yeah and American Express, maybe they can help. I have never in my life been treated so rudely by a company and had a company not deliver a product that is promised. I am a small business owner and if I treated my customers like this I wouldn't be in business very long. I guess this is just how BIG Business Works !! Pictures will be posted on Facebook of the Dead Flowers and Chocolates!!!!

I ordered flowers for my Aunt for mother's day week 1. The website does not give you the entire price of the order until after you have approved the charge. I was so surprized to find out I had $47 in various fees. I was expecting $15.99 for delivery ordered for the Thursday before mother's day 2. I received an email Thursday night saying that it was not delivered the day requested. 3. I called Friday Morning to cancel and was convinced to re-order. That is fine. But when I tried to track the order, tracking site does not allow me pass the security screen. 4. I called Saturday to find out if it was delivered as this was to be a surprise and I don't want to ask the recipient. I was told they do not have the order per my email address, even though I had received a confirmation email. 5. I was not told I was being put on hold. The call was then "lost." I waited 5 mintues and no one came back to the phone. 6. I called back and got a voice mail. Not sure what that outcome will be yet. 7. I went to the complaint site, that does not accept the security code either. This is the worst customer service I ever received from a flower delivery company. I still don't think she received the flowers. There is a time difference and I don't want to call her, or ruin the surprise. But from what I read, I am not expecting the flowers I rodered to be the ones she will receive.

Tried to order flowers for my grandmother, order came to $77.01. The website said I had $80 savings. Hit charge and the email receipt said my order was $117, meaning it was only $40 savings and not $80 like the website had said. Called to cancel the order and got put on hold twice, called on a second phone (while still on hold on the first phone) just to get put on hold again. After lots of arguing, they finally agreed to a "credit" which would arrive in my account in 3-7 days. Long story short, DONT ORDER FROM THIS COMPANY.

I tried to order flowers for my grandmother. I picked an affordable arrangement then got ready to place an order. After I entered the credit card and hit submit the order was increased by over $40.00 with no warning. (Not just wrong it is criminal!!!) When I tried to call to cancel I got a call multiple times and I cannot get anyone to cancel the order (They all say they are not authorized and send me to a voice-mail.) Do not order from these thieves.