Florists.comReviews of florists.com

I, too, would like to give ZERO stars but that is not a choice. I am dealing with the SAME issues being reported over and over again. I get an email on the first day of the delivery window saying they tried to deliver and there was a problem but they will continue to try. Then the status shows a successful delivery was made the next day which it was NOT. Attempts to contact the company are thwarted. The email for customer service returns any emails as undeliverable. The phone numbers given are either not in service or answered by a person who barely speaks English and cannot help. The chat offered on the order page does not work. DO NOT USE THIS COMPANY

Happily took my $96 and never delivered the two bouquets I ordered for Mother's Day. They don't provide you with a real tracking number and contacting them is a whole separate war. This is a scam, avoid them.

Wow! These people are a whole SCAM! The bouquet I purchased was NOT what was delivered for my best friends birthday. I called the local florist who delivered and they told me florists.com took more than 50% of what I paid and sent them the rest and they made a bouquet worth what they received. I was so appalled… ugh! Never again! Do not purchase from them…

If I could give them no stars I would. I ordered my Mom some flowers for Mother’s Day. This is the first time ever that I have not celebrated Mother’s Day with her, so it was important to me that she receive flowers. The flowers were never delivered. When I called Florists.com to inquire, them confirmed that they were never delivered. When I inquired as to why they were not delivered, he said he wasn’t sure, but he could see that the flowers never left the shop. I will never use them again!

Placed an order for a funeral plant at 830 am Thursday for delivery that day with Ava Florist. Rec'd email around 11 stating needed more info. Took more than 1/2 hr. to speak w/a person who stated delivery not possible that day....couldn't cancel the order. Plant was not delivered until Saturday after 5 different phone calls. Offered a $5 discount for inconvenience.

I ordered a beautiful pink flower arrangement for my mom for Mother’s Day and what was delivered looks nothing like what I ordered. It was a cheap looking arrangement. Beware this company sucks

Ordered an $85 Orchid Plant flower arrangement for my mom and what she received was a cheap looking arrangement nothing like what I ordered without the Orchid plant. Tried to contact Florist.com to complain and get a refund, or a redelivery of what I ordered, but email bounced back, phone number got a recording, and the chat button on their website doesn't work. Update: I was finally able to talk to someone at Florist.com 800-356-7478 and get a 50% refund. They also offered to send another selected arrangement on their site. Still only giving them 1 star because of the disappointment, hassle and stress from ordering from them.

I wish I could give 0 stars. I ordered flowers for Mother’s Day 2 weeks in advance to give plenty of time and avoid issues. My mom was home ALL week, but on the first day of the delivery window I got an email saying there was an issue but they would keep attempting until Mother’s Day. They do not respond to emails, their chat doesn’t work and there is no number to call. I tried daily to check in and NOTHING. Now Mother’s Day came and went and my flowers never arrived. I feel gutted and my mom didn’t deserve that. Attempting to get a refund but they are giving zero way aside from disputing the charge.