Florists.comReviews of florists.com

Florists.com is a complete scam. Ordered flowers for my elderly mother-in-law's birthday. Delivery date came and went - no flowers. They don't have a customer service phone number to resolve issues real-time, so spent a week emailing them over and over again. No response, no refund, no flowers. Just flush your $80 down the drain it's a more satisfying experience than ordering from these scammers. Can't wait until this place goes out of business. Now my mother-in-law thinks I lied about sending flowers. It may be her last birthday and this company has completely ruined it and our relationship.

This customer service is so horrible I am convinced this site is a scam. Buyer beware. They will screw you!!! I was promised delivery on multiple occasions and refunds. Cadim the supposed customer service supervisor is nasty rude and unprofessional.

total scam do not use. Not only did the flowers not get delivered, but the customer service number on their site took me to a different florist delivery who were very confused and trying to figure out what happened to my order - which of course, we found out was never through them to begin with!! Amazing they can get away with this.

If I could get them less than 1 star, I would. I ordered flowers recently for a friend who broke her foot and for her mother who had surgery for her stage four cancer. They never delivered them. When I emailed for an update, they kept pushing me off and saying they would be delivered the next day. They never were. This company is the absolute worst.

They do not deserve 1 star! do not use them. I ordered Pretty Petals for my mother for Mother's day........... the flowers were old/dead and looked nothing like the picture. Worst EVER

HORRIBLE COMPANY DO NOT USE!!!! They never delivered my flowers and then put an expiration of like 2wks on my gift card they gave me!!!!

If I could rate this company, florists.com, which is the also 1-800-flowers.com, a zero I would. This company is terrible. I ordered flowers to be delivered on a Friday to a hospital patient. On Saturday, when the patient was discharged, I found out that the flowers were never delivered. Nobody from the florist.com sent me an update. I called the help desk and after a while on the phone, was told that the delivery van was involved in an accident, so didn't deliver the flowers. That the flowers would be delivered to the recipients home on Monday. When the flowers didn't show up on Monday, I called the help desk on Tuesday. Once again, I was left waiting several times, then they came back and said that they couldn't reach the florist so I needed to give them at least another 24 hours. I told them that I wanted to cancel the order since it was already 4 days late. They wouldn't cancel the order and kept insisting that I needed to wait at least another 24 hours. After a while, I ended the call and reached out to American Express to dispute and cancell the charge, which was put through 4 days earlier. The AmEx agent told me that they get dispute with these florist companies all the time. In the future, I will only deal with a local florist directly. These .com floral companies are horrible and unreliable.

I recently left a review because I was completely dissatisfied with the service that I got I am revising another review for the customer service at florist.com not the florist itself because not only did florist.com refund my money but they also gave me an extra credit to use again and they sent a brand new bouquet and replace of the one that they messed up so I have to give the customer service at florist.com a good review and I'm satisfied with that process I will probably use floors.com again simply because of the customer service that I received.