Florists.comReviews of florists.com

Paid $90 to have a bouquet delivered on Valentine’s Day. It looked like a $7.99 grocery store purchase. So disappointed- will never order from here again.

I ordered through this company because Rakuten offered a discount. Bad move!! The delivery date came and went with no flowers delivered. I called the 800 number and got 1-800-flowers! They had no record of my order. I called another number. This time the recording said (and this was 4 days before Valentine's Day!), we are not taking any orders over the phone. Ok. So I do not think three is a business called florists.com. DO NOT ORDER FORM THEM.

Horrendous. I ordered flowers on Nov 24 for my sisters 50th birthday on Nov 25. Flowers never arrive. I call the evening of 24th, They tell me the florist could not fulfill so they were sending it somewhere else and it would definitely be delivered on Thanksgiving. No flowers received on Thanksgiving. I called, and I’m told that they are not delivering on Thanksgiving even though the wrap the day before told me that they were.Had to cancel the order and get a refund.

Pros: Same day delivery Cons: I was sent no confirmation email (I shop online a lot and i've actually NEVER had a company not send a confirmation email after taking payment). I had to call to see what the status was and she asked for a confirmation #. Just really wasted time for them to not send one? It's so odd. The recipient sent a picture of the sympathy flowers and they are definitely dull and not $63 worth of a bouquet. Would not recommend this company.

Terrible. I ordered flowers that never got delivered, when I called to check status, because I still wanted them sent.They informed me that they would look into it and give me a call back, never heard from anyone. I called again the next day only for someone to tell me that they do not see the order, so it must have been cancelled. Horrible service, and even worse customer service! I will never order from here again!

Below is what a wrote to the company today. I will not be using florists.com again and here is why: When an arrangement is going to a BUSINESS on a FRIDAY and the personal message that accompanies the arrangement indicates it's for a time-sensitive event like BOSSES DAY, the florist should use common sense to know that an EARLY delivery is appropriate. It's now 2:30 on a Friday and when I track it, the order isn't even showing that it's out for delivery. So I'm guessing the chances are very slim of it arriving before my recipient leaves the office at 4:30 - and now we'll have a bunch of fresh flowers with a $90 price tag that are just sitting around in an empty office all weekend long. When I called your customer service line I was connected with an agent whose accent was so thick I could barely understand anything she said - another poor business practice on your part. I asked her to put me in touch with the local florist that is fulfilling this order but she claimed she was not permitted to do so. It's ludicrous. This is totally unacceptable. I'm not paying $90 for a Bosses Day bouquet that I ordered with plenty of notice but the recipient still won't get until 3 days later. If the arrangement is not here within the next 2 hours by the time she leaves the office, I will expect a full refund from florists.com. If you won't process a refund, I will be disputing the charge with my credit card company. You have a lot to learn about customer service and proper business practice.

This is the review I sent this company: I am emailing you to say a Big Thank You. My daughter loves her flowers and says that they are more beautiful today than when they first arrived. Thank you so much and I will be using you in the future. I wasn't sure because of some of the reviews, but I'm so glad I tried them--flowers were beautiful.

I had ordered flowers for my wife's birthday 2 weeks in advance to ensure they would be there as I would be traveling for business. Needless to say, they arrived 1 week early, totally ruining the birthday surprise that was to go along with the flowers. I called florist.com to ask what happened, they had no idea and apologized. I called the vendor Flower Garden wholesale and Rental, 4966 Pacheco Blvd, Maritnez, CA 925-957-5488 and spoke to the owner who said they must have delivered it on the wrong day...Mind you, the delivery date on the card envelope says "10/5/2020", She then said to leave it outside and they'll pick it up and redeliver on 10/5..I was like WHAT THE HECK? and said "you already delivered it, she has it...you totally ruined the rest of her birthday surprise" ...her relply "you're welcome" who says that? I called florist.com and this time spoke with the supervisor to let them know what type of vendor working for them as I pulled this company up on Yelp...all 1 star review due to poor product and customer service. The supervisor was nice enough to offer me another order of flowers and upgraded them to a premium package. I graciously accepted, placed the order for delivery on 10/5. 10/5 comes...my wife's birthday, she comes home from work and I ask how the flowers are, her response "what flowers?"...I was fuming. I called the next morning and spoke with Khadim, their supervisor and he looked up the order and tells me the florist was unable to deliver as they had no stock. I asked if they looked at another florist to fultill the order...that would be a no...I asked why they didn't contact me so I could place another order of some sort, he didn't know...They ruined my wife's birhtday not once but twice...he offered me another bouquet of flowers to which I told him to go pound salt and wanted a full refund for their mixups, Khadim stated he could only refund me the delivery fee....POOR CUSTOMER SERVICE!!!!STAY AWAY FROM THESE PEOPLE! THEY'RE HORRIBLE !!!! AND DON'T CARE.