Florists.comReviews of florists.com

If I could give no stars I would. Ordered through Rakatun so I thought it was valid. All day was waiting for flowers to be delivered to a friend, and nothing. Tried to reach out to customer service via messanger, took the email and the order number and have been watching 3 little dots for the past 30 minutes. Reporting to Rakatun.

A scam - avoid and somehow got on american airlanes advantage eshopping page! Demand a refund and let them know your are recording. Be adamant its scammers. Contact your cc company also.

I would not ever recommend this company to anyway to order flowers. I ordered on 7/18 for a 7/19 delivery. They have a place to check order status and I check many times on 7/19 and it stayed in status ‘Order Received’. I called around 3p.m. EST into their support and they said they could not reach the floral shop but said it would be delivered by 8p.m. The flowers were never delivered. I called on 7/20 since they had not been delivered and requested a full refund, which I did receive. This company cannot be counted on to deliver flowers.

Bought flowers though the American Airlines shopping portal. Never received them. Links to their customer service bot time out. Links to email customer service error out. It’s not clear they are even still in business, but unsurprisingly they did take my money. Make sure to dispute charges with the credit card company. When merchants get enough disputes this affects their ability to accept payments.

If I could give them a negative star, I would. I ordered flowers for my friend's 60th birthday THREE days ahead of time. Flowers were never delivered. No phone call, nothing. I finally called them the day after the birthday and they said it was an issue on "their end." NEVER will I use them again. Completely unacceptable.

They missed the delivery date. A day later they emailed me to say they didnt deliver. Gave me another date 3 days later. Blamed it on Fedex. That date also came and went. I asked for a refund.

This review would be 0 stars; however, that's not an option. Customer Service is HORRIBLE! I placed this order 8 hours ago and the status is still showing Order received. I spoke to Avalon and requested that the order be canceled since it had not been delivered. I expected the order to be processed and delivered this morning and NOTHING has happened and they are refusing to refund my money. I was told the order cannot be canceled since it was with the florist. I told her to call the florist and cancel the order and she stated she could not do call them to cancel the order. These people are stealing my money! The flowers had not been delivered as of 2 pm CST and it's now 5:32 pm and the order isn't in transit to be delivered yet, they have not canceled the order. Also, I was told by Avalon that a supervisor would give me a call in 2 hours to discuss the matter. I should have received a call by 4:19 pm CST and I have not received a call yet! I just tried to call and no one is taking calls; it redirects you to their website. DO NOT ORDER FROM THESE PEOPLE! THEY ARE CROOKS!!!

I placed an order for a bouquet of flowers for our daughter's birthday to be delivered on the 15th of April, the day came and no delivery, called customer service, they were apologetic and we re-scheduled a delivery for the 21st and again, no delivery, again we called, again they were apologetic and once more we re-scheduled the delivery for the 23rd. Again no delivery, this time we wrote customer service canceling the order and asking for a refund, they sent a stock apology and again offered to do a new delivery. Again we wrote canceling the order asking for a refund and we received the same stock email apologizing and offering a new delivery date. We decided to contest the charge with our credit card, hopefully they can take care of the problem. This company is a scam, don't do business with them.