Florists.comReviews of florists.com

This company is a scam. I ordered flowers for a friend who is sick on 2/13/24. Due to the holiday, they told me that they may not be delivered until Friday, Feb. 16. I told them that was fine. I checked on 2/17 to see if they were delivered and it showed it wasn't. I called the Customer service number and spoke with a lady. She put me on hold and contacted the "local" florist. They told her that they didn't deliver to that zip code. I was dumbfounded because if I provided the zip code, why didn't you send it to a florist that does deliver to that area. I'm not trying to deliver to a rural location. I'm delivering in Houston, Texas. That's how I knew that this was some foolishness. I told them to issue a refund and I'll just find a reputable florist or go buy an arrangement from a grocery store. I wish I would've read these reviews before I wasted money and time.

Ordered flowers for San Valentin 3 days ahead of time. Flowers were never delivered. Contacted the chat about my order on Feb 14 and they told me there was a delay and could not deliver on Feb 14. Next day (Feb 15) I contacted them again and the excuse was that they tried to deliver the next day but were unable, the third day they said they refunded the money (Feb 16). I still need to wait for that refund. They ruined San Valentin day for me.

It’s pretty much a scam!!! I ordered flowers to be sent to my mother in law in Texas and she NEVER got them. Customer service is no help, they don’t even answer the phone. You’ll be waiting and waiting to talk to no one. Don’t use them, don’t trust them.

I am giving Florist.com a zero!! Flowers ordered over a week ago and was never delivered. When calling they are of no help. I will never use them again!

Review of Valentine's Day Flower Order Experience: My experience with [website name] on Valentine's Day left much to be desired. Despite placing an order for flowers in the morning to surprise my wife, I was met with disappointment when I called in the afternoon to inquire about the delivery, only to discover that my order had been inexplicably canceled. What made matters worse was the complete lack of communication from the company's end. Not a single notification was sent to inform me of the cancellation, nor did they bother to update the order status on their website. Throughout the day, it continued to display "confirmed," misleading me into believing everything was proceeding as planned. The absence of any proactive measures, such as a courtesy call or an email update, reflects poorly on their customer service standards. It's disheartening to see such disregard for customer satisfaction, especially on a day as significant as Valentine's Day. While the promise of a refund within three days offers some consolation, it hardly compensates for the missed opportunity to express love and appreciation through a thoughtful gesture. In the future, I hope [website name] takes steps to improve their communication protocols and customer support, ensuring a smoother and more reliable shopping experience for all their patrons.

It's Valentine's Day. I ordered some flowers for my granddaughter in Florida to be delivered to her at school. Well the order didn't get delivered and school is over. I had a hard time getting through to customer service. I was on hold for almost an hour and when I did get a hold of them their reason was due to weather. But according to my granddaughter the weather is not bad over there right now. You order things online for the convenience, this turned in to a big hassle having to wait on the phone for an hour. And the lady couldn't even promise me that they will be there tomorrow. So I will never use them again. Terrible customer service. Terrible service period. What a disappointment.

No stars for you Florists.com. I should have read the reviews prior to ordering. They did not deliver the flowers i ordered for my 85 year old mother. This will probably be her last birthday. Shame on you Florists.com. I will be disputing the 82.00 charge on my Discover card. Shame Shame Shame.

If I could give zero stars I would. terrible customer service got my order wrong unable to modify my order on the website or on the phone. Was disconnected multiple times after being on hold for several minutes… TERRIBLE