David E.
This is not how you do business that…
This is not how you do business that retains customers. Got 3 months supply then 3 weeks later they charge me for another 3 months. Clearly a cash grab. They refused my refund and i asked them why and they offered me 50% off another subscription. If this is how they work, god kniws what are in these capsules.
Response from FlorenixSep 18, 2026
Hi David, We’re very sorry to hear about your experience. We completely understand your frustration, especially after receiving a three-month supply and then seeing another charge just a few weeks later. We also understand your concerns regarding the refund and the offer you received instead. We’d really appreciate the opportunity to look into this personally and address your concerns properly. Please reply here or email us at [email protected] with the email address and order number used when placing your order. I’ll personally review the account and order details and do everything I can to get this sorted for you as quickly as possible. Warm regards, Sarah Customer Happiness Team Lead Florenix




