Tony P.
I originally ordered Florenix Cocoa…
I originally ordered Florenix Cocoa Flavanols using the Buy 1 Get 1 Free offer. I do not recall knowingly agreeing to an ongoing subscription when I placed the order, so I was surprised to later find that one had been set up. Trying to cancel it was unnecessarily difficult. After finding the subscription page and selecting cancel, I was taken through several screens encouraging me not to cancel, warning me that I would lose “VIP pricing”, suggesting I skip or delay my next order instead, and explaining the benefits I would supposedly lose. I just wanted to cancel the subscription, but the process felt far more complicated and drawn out than it needed to be. Eventually I did manage to cancel it, and the website confirmed that the subscription had been cancelled. Companies offering subscription products should make it very clear at the point of purchase that you are signing up to recurring payments, and cancelling should be a simple and straightforward process. My experience has unfortunately left me reluctant to buy from Florenix again.
Response from FlorenixSep 27, 2026
Hi Tony, Thank you for taking the time to share such detailed feedback. We’re sorry the subscription and management process felt more complicated than it should have, particularly when you were simply trying to manage your account. We appreciate you bringing this to our attention. Your feedback around the subscription information and cancellation journey is genuinely helpful, and we’ll make sure it is shared with the relevant team. We’re glad to hear you were ultimately able to complete the cancellation, and we’re sorry for the frustration along the way. Warm regards, Sarah Customer Happiness Team Lead Florenix