Sonja van D.
Mid-sold and mislead
I saw a very detailed article on FB about how this product can lower cholesterol, by working on liver cells. Having being diagnosed with high cholesterol, it caught my eye, and I decided to purchase the product. Almost immediately I received a text, asking for confirmation of my address. In the same text message, I was also asked the reason for buying the product. I replied, giving my address and telling them that the reason I was buying the purchase was to lower my cholesterol. I had a reply back saying that the product was not able to lower cholesterol. I told them about the Facebook article that I’d seen. They told me sorry that I had been misled and they could not stand behind the article that I saw. I told them that in this case I would like to cancel the order. They told me I had to email to cancel. I immediately sent an email asking for a cancellation. I was refused a cancellation and still charged for the product. I told them that I didn’t want the product and they told me that I had to unsubscribe. I was fully charged and I now have a product that I do not want to use which I feel that I was sold falsely.
Response from FlorenixOct 21, 2026
Hi Sonja, We’re very sorry to hear about your experience. We understand how disappointing this must have been, especially when you purchased the product with a specific health concern in mind. We’re sorry for the confusion caused by the information you came across and for the frustration you experienced when trying to cancel your order. We’d appreciate the opportunity to review your case personally and see how we can help. Please contact us at [email protected] with your order number and the email address associated with your purchase so we can look into this further. Warm regards, Sarah Customer Happiness Team Lead Florenix