Florenix Reviews | Read Customer Reviews of florenix.com

Florenix Reviews | Read Customer Reviews of florenix.com

Florenix reviews

Showing 3 reviews with 2 stars · Clear filters

Lesley
Oct 5, 2026
I have had a really stressful time as I…
I have had a really stressful time as I didn’t sign up for a subscription and yet I suddenly found myself with money being debited.. When I tried to cancel by email it took 5 emails a they kept trying to Pursuade me to stay even though I explained I never wanted the product in the first place They finally sent a link to cancel it which proved very difficult as yhe cancellation button is hidden. I hope I successfully cancelled it.. The weird thing is they used a card I hadn’t got and I can only think shopify auto filled the order form from old data. All very upsetting
Response from FlorenixOct 5, 2026
Hi Lesley, I’m really sorry to hear how stressful and frustrating this experience has been, especially when you felt you hadn’t intended to sign up for a subscription and then had difficulty managing it. We’d really like the opportunity to review what happened with your account and make sure everything has been properly resolved. If you’re able to, please email us at [email protected] with your order number and the email address linked to your account, and I’ll personally look into this and do my best to get everything sorted promptly. Warm regards, Sarah Customer Happiness Team Lead Florenix
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Carly-Jo
Aug 17, 2026
Didn't work for me, subscription unclear - cancelled
Thought I'd try the tablets, the product was delivered, took a long timeas expected. No improvement at all to my bloods in 4 weeks and in my opinion, unclear that the order would result in a subscription. No email to advise prior that the order was being generated, just charged my credit card. Cancelling was easy but why aren't companies more transparent... Baffles me. Order #22931 confirmed Subscription #33735835845
Response from FlorenixAug 17, 2026
Hi Carly-Jo, We're so sorry to hear about your experience, and we completely understand your disappointment. We’re especially sorry to hear that you didn’t experience the results you were hoping for and that the subscription terms were not as clear as they should have been. This certainly isn't the experience we want anyone to have, and we'd really like the opportunity to make things right. I'd love to personally look into this and get everything sorted as quickly as possible. Could you please email us at [email protected] with the email address and order number you used when placing your order? Once I have those details, I'll personally investigate this for you and work toward a resolution right away. Warm regards, Sarah Customer Happiness Lead Florenix
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Leads 'n' T.
Aug 6, 2026
I ordered a three month supply which…
I ordered a three month supply which arrived in good time. However, they have sent me another three month supply after a month. I have requested my money back I do not want six month supply in the space of a month.
Response from FlorenixAug 7, 2026
Hi there, We're very sorry to hear about your experience, and we completely understand how frustrating it must have been to receive another shipment sooner than expected. We'd really appreciate the opportunity to review your order, refund request, and subscription to make sure everything is handled correctly. Please email us at [email protected] with the email address and order number you used when placing your order, and I'll personally investigate this and work toward a resolution as quickly as possible. Warm regards, Sarah Customer Happiness Lead Florenix
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