FLORE INCReviews of flore.com

Their customer service is horrible and any time I had a question or concern, they offered to cancel my subscription even without me asking to cancel. They don't ship the probiotics on time so I was left 5+ days with no probiotics, twice. Plus, their probiotics did not work for me, including a reformulation at the 6-week mark, and I didn't see a positive difference after taking the probiotics for 4 months. I had numerous side effects that their doctor said I should not be having. They refused to help me or give me a refund, and they canceled my subscription without my consent. Then, they raised the price significantly from $79 per month to $99 to where I couldn't continue on the program because I couldn't afford it. Now, they now want to charge $249 for retesting that was advertised free of charge at the 4-month mark when I signed up. Plus, they promised me a free backpack cooler that I never received, and when I asked them about it, they said it would ship out that week. Well, that was over a month ago, and I never received it. Plus, they have a rewards program for referrals, and I never received my referral credit. A complete waste of money and time, and I had high hopes!

I recently completed Flore's microbiome test. The kit arrived quickly and the instructions were very clear. The results were available quickly, but understanding the details and actions I needed to take required a consult. The only issue I had was the delay between having the results and the consult (2+ months). The consult itself was excellent. We reviewed how to use the portal, then went into the details of the report. I also received a follow-up email summarizing our call with additional links and information. Understanding your biome is an important part of managing your health. Flore's test, custom probiotics, and consult are well worth the time and cost

We love this company and the customer service and thorough reporting has been excellent every step of the way. I was spending more than their monthly cost on probiotics without the testing and with no idea what I needed for my body and well being. I spoke with Aubrey, the specialist. at length. She is a wealth of knowledge. She was helpful, made a number of excellent recommendations and provided follow up data that has been very helpful. We highly recommend this company to other individuals who are wanting optimum health.

Aubrey was friendly, professional, clear and efficient. She directed me to the most important findings, gave context and suggested next steps. She sent me detailed follow-ups to read and I feel much more infomed with more to explore.

Dr A was a delight. The meeting was very informative and appreciated. Here is why I didn't give 5 stars. 1. The meeting is rushed. There is no time for questions or explanations beyond the standard given. I could tell that Dr. A tried her hardest to get as much info in as possible in the time allotted. 2. Because the information is run through so fast, there are lots of terms and explanations being thrown at the patient, it is almost impossible to retain all of the information. Please consider giving customers a recording/transcript, so they can go back and review more than once.

Horrible, just horrible!!!! Failure to communicate! I ordered back in July 2024 the free test kit with 3 months probiotics and a retest. I was just informed September 2024 that on August 24th 2024 that the company can no longer take a loss of product and I after my three months is up will no longer get the retest I paid for in the beginning!!! First off the company should have reached out to their customers and explain due to price increase they would need to charge for a re-testing and a increase for their products, but also possible for the inconvenience gave one more month of probiotics, or a discount. I work for a lab company and we have never pulled anything like this on our clients. We also had an high standard to inform our clients of price increase and changes to testing and etc. I am so speechless at this company. The sadist thing was they actually were working for me, but I can’t afford them or even do the re-test due to the price increases. Don’t buy unless your expecting random price increases or poor communication!!!!!!!

Aubrey Anderson was very knowledgeable and friendly. She gave me a great deal of information about the microbiome and the interactions with the varied flora and fauna. We discussed what microbes were high and what were low and how we can improve that balance over time. The short time I spent on the phone with her gave me more knowledge about gut health than all my years of education and experience as an occupational therapist working in acute hospitals and skilled nursing facilities. Environments which did expose me to harmful bacteria. This information is life changing in my journey for a healthier gut. My score of 65 wasn’t too bad but I want to move into the healthy score with the help of Flore’s products and education. I will be referring family and friends to your company to improve their gut health and change their lives as well. Thank you very much in this beginning to a life long association

Learned a lot about my microbiome and all that I can potentially do to make it better. The personalized probiotics are amazing.