FLORE INCReviews of flore.com

Response from FLORE INCMar 9, 2023

We’re very sorry to hear about your unpleasant experience but we were happy to see that our dedicated customer service team has since helped correct some of the issues. Our Customer Service Manager has had the charge refunded and confirmed that your subscription was canceled. Regarding the question about whether the probiotics are customized, our Scientific Liaison has emailed you the formulation strategy for your probiotic formulation. Feel free to email her back with any questions about the scientific process. - Floré Customer Experience Team

Response from FLORE INCJan 27, 2023

We're so sorry that you had this difficult experience with the research product, Mike. By its very nature, the clinical trial had more challenging aspects of extra surveys, higher QC standards, and inclusion criteria. Since we're a very small company, we try to keep a small but highly dedicated team to run our operations, including our customer service team. We're currently restructuring the team as well as the channels that customers can use to reach out to us like chat, email, and ticket systems. We'll be here for your family's gut health needs if you ever wish to take advantage of the regular gut health products, which would be easier to utilize and navigate. - The Floré Customer Experience Team

Response from FLORE INCFeb 11, 2022

We're so sorry that there was a delay in shipping and notification. We greatly value all of our customers but especially our long standing customers such as yourself. We'll also be following up with you to see if the product needs to be adjusted to better meet your needs. - The Sun Genomics Customer Experience Team

Response from FLORE INCOct 26, 2021

Thank you for your review, Steven. We really appreciate you as a long term customer and all of the referrals that you have sent our way. We currently offer our custom probiotics on a monthly subscription basis. This gives our customers flexibility in the purchase plan. If you would like a discount in order to help with the monthly probiotic purchases, we would be happy to provide that (just email [email protected] and mention this TrustPilot review reply). While we have grown, we still keep our operations local to San Diego, California and keep close communication within our Customer Service team to ensure the best service possible. We'd love to resume our long-standing relationship and continue to help you on your path to ultimate gut health. - The Sun Genomics Customer Experience Team

Response from FLORE INCFeb 10, 2021

Hi Tiffany, Thank you so much for the feedback. I'm so sorry that you had that experience. We have since reduced our turnaround time from sample receipt to report publication to 1 month with probiotic delivery following by 2 more weeks. We would love to be able to give you the chance to experience our other process improvements as well as to help you see how your gut has changed on the probiotics. If you want to send us a direct message at [email protected], we can make sure that this process is underway. And please feel free to let us know how we can improve your experience. We have a dedicated staff who work closely together to make sure you get everything that you need and we can't wait to follow up with you. Warmest Regards, Customer Experience Team

Response from FLORE INCFeb 10, 2021

Hi John, Thank you so much for the feedback! I'm so sorry that you had that experience. While I understand that you've already been in communication with our customer experience team via email, If you want to send us a direct message at [email protected], we can make sure that your process is underway smoothly. And please feel free to let us know how we can improve your experience. We have a dedicated staff who work closely together to make sure you get everything that you need and we can't wait to follow up with you. Warmest Regards, Customer Experience Team

Response from FLORE INCFeb 10, 2021

Hi WH, Thank you so much for the feedback. I'm so sorry that you had that experience. If you haven't received communication from our customer service department yet, please feel free to send us a direct message at [email protected] and we can make sure that your process is underway. And please feel free to let us know how we can improve your experience. We have a dedicated staff who work closely together to make sure you get everything that you need and we can't wait to follow up with you. Warmest Regards, Customer Experience Team

Response from FLORE INCFeb 10, 2021

Hi Miriam, Thank you so much for the feedback! I'm so sorry that you had that experience. We have taken your feedback into careful consideration and will be reviewing the process to make it simpler and more streamlined. We see that you've been in touch with our dedicated customer service team already but if you need anything else, please don't hesitate to reach out again at [email protected]. If you want to have a call to review your results, please feel free to reach out to our Floré Care Scientist at [email protected] as well. Warmest Regards, Customer Experience Team