FLORE INCReviews of flore.com

Response from FLORE INCNov 12, 2020

Hi Sheila. Thank you so much for the feedback! We have been working hard to reduce the turnaround time for the sample process to 1 week from the date we receive the sample and we'll continue to work hard to reduce that time even further. It looks like your results were posted in the portal. If you'd like to book a time to review the results with our Scientific Liaison, please let us know at [email protected] and we can get one set up asap for you. Warmest Regards, Customer Experience Team

Response from FLORE INCNov 12, 2020

Hi Logan! Thank you so much for the feedback! We’re so thrilled that you had such a great experience. If there’s anything else that you need, don’t hesitate to reach out to us at [email protected]. We have a dedicated staff working closely together to make sure you get everything you need and can't wait to follow up with you. Warmest Regards, Customer Experience Team

Response from FLORE INCNov 12, 2020

Hi Susan! Thank you so much for this feedback. We are so grateful to receive this information in order to improve our process and our packaging, especially for our customers on the ASD spectrum. If there is anything else that we can do to help improve the process for you during this journey, please don't hesitate to reach out to our dedicated customer service team at [email protected]. We're more than happy to try to accommodate your needs as much as we can. Warmest Regards, Customer Experience Team

Response from FLORE INCNov 12, 2020

Hi C. F! Thank you so much for the feedback! We’re so thrilled that you had such a great experience. If there’s anything else that you need, don’t hesitate to reach out to us at [email protected]. We have a dedicated staff working closely together to make sure you get everything you need and can't wait to follow up with you. Warmest Regards, Customer Experience Team

Response from FLORE INCNov 12, 2020

Hi John! Thank you so much for the feedback! We’re so thrilled that you had such a great experience. If there’s anything else that you need, don’t hesitate to reach out to us at [email protected]. We have a dedicated staff working closely together to make sure you get everything you need and can't wait to follow up with you. Warmest Regards, Customer Experience Team

Response from FLORE INCNov 12, 2020

Hi Tonya! Thank you so much for that feedback! I'm glad to see that customer service has since reached out to you and we continue to look for ways to improve the process, especially the communication flow. Your feedback is crucial to helping us improve the customer experience and we look forward to making sure that you have a better experience moving forward. Warmest Regards, Customer Experience Team

Response from FLORE INCNov 12, 2020

Hi Ruben! Thank you so much for the feedback! We’re so thrilled that you had such a great experience. If there’s anything else that you need, don’t hesitate to reach out to us at [email protected]. We have a dedicated staff working closely together to make sure you get everything you need and can't wait to follow up with you. Warmest Regards, Customer Experience Team

Response from FLORE INCNov 12, 2020

Hi Lanae! Thank you so much for the feedback! Glad you like the cute bamboo bottle, too. We’re so thrilled that you had such a great experience. If there’s anything else that you need, don’t hesitate to reach out to us at [email protected]. We have a dedicated staff working closely together to make sure you get everything you need and can't wait to follow up with you. Warmest Regards, Customer Experience Team