In more than 20 years of using your services, this has rarely happened, but it has happened twice! While I had placed the order for September 6, 2021, without warning me, you delivered my order 24 hours late. I would have liked to have been warned. It's a misstep, but I generally enjoy doing business with you.
Response from Flora2000Sep 8, 2021
Hi Patrick,
We are so sorry and surprised to learn the order reached your recipient a day late, kindly help us with the order number so that we can ensure this is not repeated
WR
Willie R.
South African perspective
The delivery time was perfect and on time, and the whole process was well communicated.....BUT then the only thing that was a big issue was the fact that the Covid plandemic was mentioned, and that it could hinder the delivery schedule.
Response from Flora2000Sep 8, 2021
Hi Willie,
Thank you for taking the time and giving us 5 stars with your amazing review here, It exhorts us to serve you better. Our personalized service by highly trained floral experts will always be available to you and ensure a smile on your face each time.
CV
Chris V.
Not only will you not get flowers…
Not only will you not get flowers because this is a fake company.....be ready to fight thousands of dollars worth of fraudulent credit card charges. This site is set up to only steal your credit card information.
Response from Flora2000Sep 6, 2021
Hi Chris,
We do not understand why you have mentioned this in your review, we do not see any active orders from you this year. The order that you made last year was refunded in full to your PayPal Account.
If there is a new order please help us with the order number so that we can quickly have this resolved for you.
AM
atiqa M.
Delivery was on time
Delivery was on time. Fresh flowers. I would definitely order it again in future and recommend. 100 % 5 stars, authentic and reliable business.
Thanks alot Flora2000.
Response from Flora2000Aug 31, 2021
Thanks for the awesome review, Atiqa! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
AN
Andrew
Poor (non-realtime) customer service.
Ordered a cake to be sent to recipient in another country. Bank account debited. Company emailed ‘We don’t know if you’re genuine, so have to speak to you’. After getting past that stage (even though bank accepted transaction without query), company sent email stating cake would be delivered.
Second email came later saying cake would not be delivered due to location of recipient.
Refund supposedly triggered (waits in anticipation).
Real-time chat didn’t work and initial emails took hours to get response.
This is not how to operate an international company’s customer service.
Response from Flora2000Aug 29, 2021
Hey Andrew,
We have written to you on your Gmail id on all your inquiries , may be our emails landed in the SPAM folder. Your order was processed as soon as received however the local outlet Italy informed the recipient's area was out of delivery network.
In this case we cancelled the order to ensure that you would not be charged for the same, the refund will reflect on your order within 7 business days.
Once again sorry that we could not have this order completed for you.
TS
The S.
I ordered a cake in July for a…
I ordered a cake in July for a birthday.
They tried to deliver it on the day, but didn’t contact the person receiving it & as a result left it at a dhl over night.
When we received the cake it was damaged & Unrefrigerated for 24 hours.
Really not great given the price.
Response from Flora2000Aug 22, 2021
HI there,
We are very sorry this happened to your order and would like to make things right quickly.
Please send us your complaint on order with the order number being the subject line so that we can have this resolved for you.
KS
Kyle's MOm C.
My sister got suprised
My sister got suprised! When she open the box , She was really amazed by the flowers its very beautiful she even thought she has sutor ( but she does't have one) because its really sweet and beutiful boquet of flowers. Resonable price.. on time delivery!
Response from Flora2000Aug 11, 2021
Hey there we are happy we could help you bring a smile on your sister's face, we will continue to do so forever, thank you for your kind words.
D
Кира Р.
Carefully!
On August 5, 2021, I paid on the website for the delivery of a bouquet to Spain at a cost of almost $ 100 for August 6, 2021. I received a confirmation by e-mail that the order was accepted for processing, the money was debited from the card. On 6 August 2021, my friend did not receive anything, I wrote several letters to the e-mail, an automatic reply comes that everything is fine, your order is being processed.
But until now, neither the completed order, nor the present confirmation of the receipt of my order in person!
I recommend avoiding the flora2000.com service.
Obviously these are scammers!
Yes, I got my money back yesterday, on August 8!
But the surprise, I wanted to make my friend, is ruined!
Thank you for your return!
Response from Flora2000Aug 9, 2021
Hi Kira,
We confirm that we have replied to every email that you sent to us, please check your SPAM folder may be our emails have landed there. We had already cancelled and emailed on this that the recipient's address is remote and cannot be delivered to. We will expand the delivery network further more to ensure this does not happen in the future. Thank you for your feedback.