SGF
Delivered late, poor quality, terrible customer service
The flowers were delivered 5 days late and claims that we were not in to receive them were also because I was working from home and my daughter was home, because it is school holidays, therefore either the florist in Geneva or their delivery agent was not honest in reporting the failed delivery. The quality of the flowers is very poor for USD122. These looked cheaper than those on sale in my local petrol station. The delivery cost was chf18 (about USD20). My wife received aggressive phone calls from the florist in Geneva. Overall, this was a terrible customer experience for our family and distressing to all involved.
Response from Flora2000Oct 16, 2021
Hi Simon, We are extremely sorry for the inconvenience caused to you and your family. We have investigated the issue and have written to you on your personal email. This was a rare instance where our services failed to meet your expectations. We assure this would not be a cause for complain in future. Please accept our sincere apologies once again for this mishap. (Please check junk/spam folders if our email is not received in your inbox)



