Floor & DecorReviews of flooranddecor.com

Excellent service! Rose at the Thornton store in Colorado gave us great answers to our questions, knowledgeable and helpful! We had several questions about vinyl flooring, backing and product ware which she was very knowledgeable about as well as design inputs. Thank you!

I am not one to post negative reviews, but in this case, I could not be more disappointed with this company. I purchase 62 wall tiles and paid $35.00 in shipping, 17 of those tiles were broke or chipped. I was happy to pay the shipping so I did not have to make the drive to northern Va. I have used this company a few times before and have always been very satisfied. When my shipment arrived, there were two boxes, one boxes had a little damage, but the other was a total mess. One box was package with packing peanuts and wrapped pretty good. The other the tile was put in with no packaging and the tiles were just thrown in individually. There were no peanuts no wrapping and of the titles were broke or chipped. I made this purchase at the end of March. I first tried to go through the online customer support. I waited about a week, no response. The first time I called was April 9th got a hold of a very helpful gentleman. He put in a web damage claim and the same I emailed all the information and pictures got an email back they would contact me in 3-7 business days. Waited 8 days, called again and was told they should be call sometime that week. Here we are almost a month later I still have not received one email or phone call. So, my tile project has not even gotten started.

Worst experience I have had. The employees are insulting and incompetent. You walk in 50 mins before closing time and they act like they are ready to go home and wont lift a finger to help you. One employee walks away, another shows up, he walks away and a third one shows up acting like he is going help you. By the time someone actually starts helping you it is closing time. Don't wast you're valuable time at F&D.

I am so disappointed with Floor & decor, we redid 1/2 our house so far and planned to do the other 1/2. I will not be going back there. Our bathroom floor tile turned yellow after installation, I fought with the claims department and they are only reimbursing me for the tile not for the installation. They picked out the boxes and loaded them in the truck. They are blaming the installer. The funny thing is we did the same tile on our bathroom shower and used the same installer and same materials. The shower looks perfect the floor looks horrendous. The tiles were purchased for the floor a month before the shower tiles. We spent over $4,000 there and would have spent another $4,000 for upstairs. I have pictures before grout that showed the tile was fine, still denied my claim. Took over a month to get a response too. HORRIBLE experience.

Shopped floor and decor humble, the employees are incompetent and lazy. I ordered my flooring online and had it delivered to humble Tx. Part of my order went to New Jersey. No help from the staff at the store with the 3 attempts to pick up my order, to top it off now I’m trying to buy T molding, called the humble store and they won’t help me. The website sucks I won’t ever shop there again !

DON'T BUY THEIR BUTCHER BLOCK!!!!!!! The sides are not straight, the ends are not cut at 90*. They are only 251/8" so no room to clean up the sides to get a straight line. The sides are wavy!!! They sand the bottoms to about 220 grit but the tops are at about 60 grit. You can't flip the piece because the bottom si where they hide the imperfections. That means you better get out your sander and spent the 9 hours I did sanding the tops. The biggest problem was all 3 of the 12' pieces I bought were warped. They had this bow the full length, or cupped. The cupping changed along the length. Then when you try to line up for a miter it will never be flush. You can't run these through a planer becasue you will need to remove at least 1/4" to 3/8" and now you have a top that is too thin for everything else you are doing.....like meeting a tile backsplash, lining up with the range. I spent roughly 27 hours of wasted work to get this all looking decent for a client. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!11

Yeah same thing happened to my brother recently at a certain flooring store chain. This man worked for 2 years busting his balls and learning everything about how the store operated on overnights which he was on. His manager eventually moved back to days and the best person for an overnight supervisor was him, so they put him in the position. After that he just ran the place like the old supe did but he lost 3 people within a month of him getting to supe, (better job opportunities which is a likely story considering they were paying $3 under the national average for warehouse work) so he was handicapped on 3 people. The store absolutely needs 5 or more people to run at night to restock. He told his boss this and no one was hired and nothing got done about it. The store manager kept giving him and his 2 person crew tasks to do which he was completing himself alongside a ton of other work every night and the 2 other people kept around and doing other unimportant work despite him wrangling them and complaining to his boss about them. One of the people was an older dude who just refused to do what he said because he was younger. Eventually he got demoted for "non-performance" and he stayed for a week to train his replacement, an old fart that can't lift a piece of marble tile for the life of him, and left. He asked for a raise to $26 an hour as a joke before he left to make him stay, they said no, and after he left they said they'd give it to him and he told them to off after a week with the new supervisor lol. The store is basically on fire now because my brother literally did more than 75% of the work on overnights, the work of basically 4 people (his work and 3 other people's work). Also the store manager tried to run the store like a walmart because he was some kind of manager at a walmart before. Guess who also was a "walmart manager"? My brother's replacement. Please do not feel like companies owe you anything because they absolutely don't unless they actually treat you like a human being, and even then that's a fine line to be successful at apparently for companies. I kept trying to tell him that and he just absolutely kept busting his balls until the end for that company. How are companies this dumb? I've stopped trying because I have yet to have a company treat me with the correct pay and methods for my experience.

I HAD A BAD EXPERIENCE WITH THIS COMPANY.