Floor & DecorReviews of flooranddecor.com

The installers arrived on time each day and they were neat and clean. They did a very good job and I would recommend them for sure

Worst place to ever work at in human history. Let me share my personal experience working warehouse at Floor and Decor for 2.5 years: Women are paid $5-$6 less an hour then men. No breaks. No overtime pay. Management will actually go into their time system and edit anything an employee does to make it look like they took a lunch or something when they really didn't. If a coworker is being inappropriate you'll just have to put up with it because management doesn't care enough to fix it. On a meeting they made us work without pay and then went under investigation for that. They change your schedule in the same day as your working and don't tell you about it then when you come into work the next day you see your shift changed and get in trouble. Management gossips about everyone's personal information (medical records,health issues) with others which is wrong. Heavy lifting, driving forklifts, no hazard pay. Rude entitled customers act superior like Kardashians with money to spend. I was the only female in the warehouse I knew I did a great job everyday I worked very hard showing good leadership and it showed but every now and then management would tell me what a horrible job I am doing and that I shouldn't even be anywhere near a warehouse. How unbelievably rude and sexist... just don't work here.

Placed a $1500 order from the Paramus NJ store. The website says it will be ready the next day but to wait until there is a confirmation email to come. I wait a full day then call the store. Computer operator finally transfers me to the store and the phone just rings and no one answers. Same thing for three days in a row now. The website help uses a bot and it is impossible to get in touch with a human. This chain is a joke and will be out of business in three years.

We are remodeling our new house and our contractor recommended Floor and Decor for the hard wood floor we want to install. We visited one of the stores and indeed, their products are excelent in variety, affordability and quality. The things get complicated when you have to deal with their client service. You have to wait about 20-30 min for them to answer, then you can make a purchase on the phone, as we did, and all of that is OK, you can schedule, apparently, a delivery, they of course, charge you, and you hang up feeling good about it. Until next day, when the delivery company, that Floor and Decor hires, calls you and say that they will be delivering you the goods tomorrow, never mind you agreed with Floor and Decor client service guy, to have them in 2 weeks, and they will charge you storage fees otherwise. Hilarious, those guys. Then you call Floor and Decor again, 30 min waiting and the person answering says that they actually cannot guarantee a scheduled delivery (what?) and she doesn't know what their delivery department does (again, what?). So this is the dinamic of this saga, until the delivery day, when they just drop off your delicate hard wood floor literally on the street, because it's a curbside delivery only, and if you don't want it, they will take it back to Floor and Decor and you should call them, again, and try to figure that out... Bottom line, if you can, buy in the store. Period.

I went to the Gainesville Florida store and was met by a sales representative I asked if they were Veteran friendly they replied no. I then wanted the captain walk they did not have enough boxes for me and then I asked how long before they get more in. They want it to charge me shipping to get other boxes in I told the salesperson that you are about to lose $3500.00 . She smiled and said not really. I then walked out.

It was my very first time at this store and I had excellent customer service by the floor & decor designer Mikaela 👌 she was so helpful and caring about how I seen my remodel to look and helped find what I needed .. Im so grateful and thank you again for your help and time .. Definitely will be returning in the near future remodels

don't usually let people get to me but the lady that works at the Jacksonville store in the flooring dept is the rudest person I have ever dealt with in a retail store. She is standing there badmouthing me to another associate right in front of me! All I was asking is why does some of the styles have a gap and the other ones don't? Anyways I ordered my 1800 sq ft of vinyl flooring from Proximity Mills instead of Nucor and I won't be returning to buy at least any flooring from Floor and Decor again ( I am a long time customer of that store by the way)

I just want to say I am a new contractor to this business. I frequent the floor in the core store in Wichita. Everyone is great friendly helpful. Hans in particular is extremely helpful and extremely knowledgeable a pleasure every single time I go in there. I’ll give him a five personally out of five. Great help and reason I go there now before anywhere else. He stole my business. I also, appreciate the stores stock and product. Thx Hans