Floor & DecorReviews of flooranddecor.com

I AM WRITING TO COMPLIMENT THE PATIENCE, COOPERATIVE SPIRIT AND WILLINGNESS OF THE ASSISTANT MANAGER , MIKE (?),TO WORK WITH A CUSTOMER. THE ISSSUE FOR THE DAY WAS THE PRICE OF A ITEM HAD BEEN MISPLACED BY ACCIDENT AS A SALE ITEM. HE EXPLAINED WHAT HAD HAPPENED HOWEVER, HE LET ME HAVE THE ITEM FOR THE SALE PRICE. HE WAS KIND AND COOPERATIVE THROUGHOUT THE PROCESS. AT THE CLOSE,HE PRICED IN MY FAVOR. I AM A 67 YEAR OLD SENIOR WHO RARELY RECEIVES THIS KIND OF CUSTOMER SERVICE AND RESPECT. THANK YOU TO FLOOR DECOR FOR HIRING STAFF WITH THIS ABILITY. I HAD A DIFFFICULT TIME FINDING THIS PAGE, HOWER THE YOUNG LADY WAS VERY HELPFUL AND PATIENT IN HELPING ME THANKS. Diane Williamson 9/20/21

Sept 2021. Took the day to go in person to order 18 boxes of hard wood flooring. Store computer had 39 boxes on site. Store employees confirmed there were over 25 boxes on store computer. They searched while I waited and found zero. Was told that another location had over 25 boxes. Called over a dozen times and never answered. I contacted the company chat and was cutoff before I completed my concerns. I’m very aware of the times we are in, but that should not impact the most basic service which is actually allowing a purchaser to purchase your products. I am also well aware of the tiny $2000.00 purchase they lost by me not being able to order, so I guess these huge flooring companies just don’t care.

This is the worst customer service I have ever had the misfortune of experiencing. Web department does not talk to store that delivered the product. Wrong stuff sent to us and will not pick it up. no credit given. I have done 5 orders with Floor and Decor. Three of them have been incorrect. Absolutely the worst organization for a company that I have ever experienced. I wish them well, but I do not think they will be around long with this kind of service. Good luck and good bye

We ordered flooring from the website. Our order was sent to a store that didn’t even have the full stock of what we needed. We found this out 7 days after our order was placed and we hadn’t received an update, and after hours of being placed on hold. After finally getting in contact with a store, the purchase was transferred to another store that had our full stock. We called that store to check up on the status, and they had our purchase date listed as the date the order was transferred (now 8 business days after we had placed the order originally). This meant that it will take a further 7-10 business days before delivery. After speaking with an associate (after being placed on hold for an hour), we were transferred to the Fullerton location warehouse, where we were placed on hold for another hour, before the call was dropped. Terrible company. How does the purchase go to a store that doesn’t have the full stock? And the purchase just sat there for 8 days with no update. Ridiculous.

Worst customer service under staffed in store. There outside source for measuring in install is horrible never showed up for appointment and not Evian phone call. NJ Elizabeth Store

We were interested in purchasing laminate flooring and Char from Installation Made Easy in the McDonough Floor & Decor over heard us discussing our concerns and options and she went way over beyond to help us pick out the perfect flooring and everything we needed to install the flooring! The employees in the warehouse were very fast in getting our order together and brought out to load into our truck. Char was very knowledgeable and answered all of our questions!! Char made everything happen efficiently and quickly! Thank you again for a wonderful job done!

Our 1st time visiting the store, our rep Tay was very knowledgeable and helpful we were very pleased with our purchase and Jayde was Awesome too as she checked us out. The service was Fabulous and I already recommended the store to family and friends and some have gone and made purchases also. Thanks Ty and Jayde you deserve to be recognized fantastic service

Hello There, I placed an order for stairs solid wood with Mission Viejo store. After one month of waiting, they informed me that my order is ready for pick up. I scheduled installation and arrange a pick up person for 2 days before installation. Unfortunately, when I showed up at the store, they couldn't find part of my order. After more then an hour, I was informed that my wood is lost. I was promised that next day I will have wood expedited from other store... They suppose to inform me by phone and e-mail about the status next day. Nobody called... they do not pick up phone either. Consequently, I had to cancel my installation. I don't think they are unable, they simply don't care!!! Here we are, it's already September 22nd, received wrong wood that doesn't match the "Nose". I cancelled the order al together. I wasted 2 months... 4 trips to the store, and countless phone conversations. Stay away from Floor and Decor !!!