Fitness Equipment BrokerReviews of fitnessequipmentbroker.com

The sales person Israel was very helpful and assisted us in getting our equipment shipped to our home. The shipper office end was totally not helpful. They kept saying we will call you back or to stay home all day on certain days, but nothing happened, no phone call and no shipment. However Israel delivered what he promised. He gets our personal 5 stars out of 5.

The best description for Fitness Equipment Broker is Extraordinary Customer Service. I clicked on their online ad and was put in contact with Israel. I was looking for a cross trainer for a family member who was recovering from a stroke. Israel listened to my needs, recommended a higher quality, less expensive cross trainer than the one i had been researching, and provided me with videos and other materials so I could learn about the equipment. Israel followed up and answered all my questions. He also went out of his way to accommodate my ordering and shipping requirements. It is definitely refreshing when a company puts the customer first. I am a lifelong fan of Fitness Equipment Broker and will be using them for all my exercise equipment needs. I highly recommend them.

Israel Colon is a hands- on owner. A little problem with scheduling...I called and he responded within a day. Within 1 week I had my Spirit linear stepper delivered on 10/19/2022. Assembly took a bit of time, even for 2 very mechanically adept family men. It is working out perfectly. Thank you Israel for great service!

Thank you for providing superior customer service!! The machine reached us just in time. Thank you again!

Great service. I always knew where my order stood. Said 2-3 weeks it was delivered in 2. Installers contacted me two days prior, so there were not any delays. Great Job

I had called two other companies that never got back to me. Israel Colon spoke to me immediately in an honest and informed manner. End results for your company, we purchased a new piece of equipment.

I want to say your specialist Israel was awesome he made my decision easy as he answered all my questions and helped me with the process. A good man

The seller (“Fitness Equipment Broker”) was efficient and accommodating. The factory delivery service (ArcBest) was easy to converse with and had the latest, most accurate delivery times to the local carrier. The local carrier had to change delivery date a couple of times. The assembly was a nightmare of insufficient, confusing instructions and bursted open fastener packaging. We were very fortunate to have Jason of “Helping Hands” as our installer. He came as quickly as he could. (7:00 pm) and spent two hours trying match the hundred or so fasteners to the instructions. The assembly was originally meant to be divided into 4 separate sections and the fasteners were meant to be divided as well; however, the container of supposedly separate fasteners had been cut with a sharp blade at the factory allowing all of the nuts, washers and bolts to be spilled into the main, stepper container. Thanks to two difficult hours spent by Jason, it was assembled. Spirit needs a better shipping department. But the machine is wonderful; it’s everything we’d hoped for and definitely worth the price.