Fitness Equipment BrokerReviews of fitnessequipmentbroker.com

Response from Fitness Equipment BrokerJan 14, 2026

We categorically disagree with the assertions made in this review. Fitness Equipment Broker is a long-established distributor of rehabilitation and fitness equipment serving private customers, physical therapy clinics, and healthcare organizations nationwide. We do not engage in bait-and-switch practices. Our sales process is consultative and education-driven, with all product details, availability, and long-term service considerations disclosed clearly and accurately. The inquiry referenced a NuStep model that was originally manufactured in 1999. This discontinued unit is currently not advertised on our website and was not available at the time of the inquiry. We explained the well-documented challenges associated with parts availability and long-term service for equipment of that age—information consistent with manufacturer guidance. No order was placed, no payment was collected, and no product was substituted. Based on our customer service records, we do not have documentation of a call from this individual nine months ago. Regardless, providing guidance when a requested product is no longer practical or serviceable is standard practice in the rehabilitation equipment industry and part of our responsibility to customers. As a distributor—not a manufacturer—we represent multiple manufacturers and recommend equipment based solely on suitability, safety, and long-term value. Offering alternatives in these circumstances is a professional obligation, not a sales tactic. The allegation that we misrepresent our identity is also incorrect. Fitness Equipment Broker is a registered business, and our team communicates transparently and professionally using real names. We take our reputation, ethical standards, and responsibility to the communities we serve seriously. We encourage prospective customers to review our extensive history of verified feedback and to contact us directly with any questions. Our continued partnerships with rehabilitation professionals and healthcare organizations reflect the trust placed in our expertise and integrity. — Fitness Equipment Broker Team Our policies and communications are documented and consistent across all customer interactions.

Response from Fitness Equipment BrokerApr 8, 2024

Rodney, We're puzzled by the 1-star review, as we made every effort to address your concerns regarding the manufacturer's policy. We promptly requested the part to be shipped at no cost on your behalf, considering it was covered under warranty. However, the incurred cost was a result of your location in Alaska and your request to ship it to your freight forwarder, which handled the item from WA to Alaska. If the delivery had been within the 48 contiguous states and not through your carrier, it would have been shipped at no additional cost. Our units are meticulously packaged in boxes, plastic wrap, and styrofoam, undergoing thorough inspection before dispatch. Thus, it's challenging to ascertain if the damage occurred during shipping. Notably, we've never encountered such damage in any previous orders. Despite our offer to cover half of the freight costs, you indicated no further need for the part. Subsequently, we extended an additional offer to cover 100% of the freight cost from our end, but unfortunately received no response from you. We're still committed to providing you with the assistance you deserve and would be happy to proceed with shipping the part if you're still interested. We kindly request reconsideration of your review, as we genuinely aimed to resolve this matter to your satisfaction. Thank you for choosing us for your business.

Response from Fitness Equipment BrokerFeb 6, 2022

Cheryl, we are sorry you could not find the manual for your Spirit CRS800S. The manual is attached to the bottom of the box the console was packed in. We have never had one of these models shipped without the owners manual. Once you reached out to us we emailed you a PDF of the owners manual with assembly instructions on the same day. All you needed to do was click on the link. The manual is easy to read on a computer as it will be the size of the screen and can be enlarged as well. We also reached out to the manufactuer on your behalf to send you a hard copy of the manual which you received within a week. We responded immediately and did everything possible to help you. We would never take advantage of our customers. On the contrary, we take a lot of pride in our customer service and have a proven track record. We hope ypu would reconsider your rating of our company considering we did everything in our power to take care of you. We are here for you if you should need any additional assistance.

Response from Fitness Equipment BrokerApr 6, 2020

We are sorry that we were not able to fill your order. We notified you immediately when the manufacturer let us know they will not be accepting new orders due to the Covid-19 virus. We issued a refund the same day as well. We would hope that customers would be a bit more understanding considering we are dealing with a global pandemic and there are variables that are completely out of our control. We are not sure when that warehouse will reopen but you are more than welcome to check back with us as some of these state mandates are lifted. We hope that you would consider removing or editing this review.

Response from Fitness Equipment BrokerDec 11, 2019

Hi Corey. I'm not sure what Paypal credit you are referring to. We never received payment for this order. We received a $99 payment on 11/27/19 and it was reversed immediately on the same day. We spoke with Paypal and they informed us that is was reversed because were either insufficient funds or the funding source was not linked properly. They also confirmed that we did not receive funds for your payment. If any payment came out of your account I'd recommend calling Paypal as we never received it. We agreed to resend a Paypal invoice, which we did on 12/4. This payment is still showing as pending. I'm not showing a phone number for you on Paypal or our records as the order was never placed. Please call us directly and let us know if there is anything else we can do to help. 888-566-4261. We have sent you an email as well and are waiting for your reply. We are hoping you will remove this review as this was not our error. Thank you.