FirmooReviews of firmoo.com

Response from FirmooMar 9, 2026

Hallo, vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Bitte beachten Sie, dass Firmoo ein 30-tägiges Rückgabe-/Umtauschrecht bietet. Bei Bedarf können Sie uns jederzeit kontaktieren (Live-Chat: rund um die Uhr). Mit freundlichen Grüßen, Firmoo Kundenservice

Response from FirmooMar 9, 2026

Hello, Thank you for taking the time to share your experience with us. We understand how challenging it can be to find the perfect frame size when shopping online. To help you choose the right fit in the future, we recommend checking our detailed frame sizing guide here: https://www.firmoo.com/help-p-1.shtml Please remember that Firmoo provides 60-day return/exchange policy. Please feel free to contact us if it is needed (Livechat: 24/7). Sincerely, Firmoo Customer Support Team

Response from FirmooMar 9, 2026

Ciao Luigi, Grazie per aver condiviso la tua esperienza con noi e ci scusiamo sinceramente per la frustrazione e la delusione che questa situazione ti ha causato. Ci scusiamo, ma in base alle informazioni fornite qui, non siamo in grado di individuare il tuo ordine specifico o di esaminare la cronologia delle comunicazioni. Di conseguenza, al momento non possiamo offrirti una risposta dettagliata e personalizzata al tuo caso. Tuttavia, desideriamo fornirti alcune informazioni generali sulle nostre politiche: Tutti gli occhiali Firmoo sono coperti da una politica di reso/cambio di 60 giorni e da una garanzia di qualità di 365 giorni. La garanzia non copre danni causati da incidenti, negligenza o cura impropria. Per informazioni dettagliate sulla nostra politica di reso/cambio, consulta il nostro Centro Assistenza qui: https://www.firmoo.it/help-p-720.shtml Comprendiamo la tua delusione e desideriamo aiutarti. Il nostro team di assistenza clienti è sempre disponibile per qualsiasi domanda o necessità di assistenza (Livechat: 24 ore su 24, 7 giorni su 7). Cordiali saluti, Team di Assistenza Clienti Firmoo

Response from FirmooMar 6, 2026

Hello, Thank you for sharing your experience with us, and we sincerely apologize for the frustration and disappointment this situation has caused. Sorry that based on the information provided here, we are unable to locate your specific order or review the communication history. As a result, we cannot offer a detailed response tailored to your case at this time. However, we would like to provide some general information about our policies: All Firmoo glasses come with a 60-day return/exchange policy. Unsatisfactory glasses can be exchanged or refunded within 60 days of receipt. If it is Firmoo’s liability like glasses damaged on arrival, we’ll take the full responsibility. We can offer free remake, full refund, or provide an exchange code with shipping covered. If it is the customer’s liability like preference issue, shipping fees will apply. For detailed information on our return/exchange policy, please refer to our Help Center here: https://www.firmoo.com/help-p-73.shtml We understand your disappointment and would like to help. Our customer support team is always available should you have any questions or need assistance (Livechat: 24/7). Sincerely, Firmoo Customer Support Team

Response from FirmooMar 6, 2026

Hej Helen, Tack för att du delar din upplevelse med oss! Vi ber om ursäkt för att ditt paket inte inkluderade ett rabattkort eller ytterligare information. För närvarande inkluderar inte våra leveranser till Sverige dessa material. Vi har delat din feedback med vårt relevanta team för framtida optimering. Om du någonsin behöver information eller rabattkuponger är du välkommen att kontakta vår kundtjänst direkt (Livechatt: dygnet runt), så hjälper vi dig gärna. Observera att alla våra bågar levereras med en glasögonpåse, som också kan användas som rengöringsduk. Vi förstår att en separat rengöringsduk skulle vara ett bra tillägg, och vi uppskattar verkligen ditt förslag. Inför din nästa beställning är du välkommen att kontakta vår kundtjänst, så bifogar vi gärna en kostnadsfri rengöringsduk för ditt fortsatta stöd. Tack igen för att du valde Firmoo. Vi ser fram emot att betjäna dig igen! Med vänliga hälsningar, Firmoos kundsupportteam