Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
firmoo.com
Website
firmoo.com
Category
Vision & Hearing
Location
South El Monte, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 16% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Készséggel segítőek a Firmoonál . Jó választás nekem. És neked is .
Nekem gondom akadt a lencsével , amivel a firmoo csapata nagyon segítőek voltak . Nem bántam meg hogy a Firmoot választottam a szeművegem elkészítéséhez .
RG
Rachel G.
Great experience
Great experience, first pair I ordered were not comfortable. Emailed customer service and they corrected the issue for me. Second pair of glasses comfortable, perfect prescription. Will be back you Firmoo!
AO
Ana O.
Not good
I would strongly advise against ordering from Firmoo. My experience has been a nightmare from start to finish for three main reasons:Inaccurate Sizing: The frames I received did not match the measurements or descriptions provided on the website. They are essentially unusable due to the sizing discrepancy.Subpar Quality: Even setting the size aside, the product quality is extremely poor and way too tight.Absurd Customer Service: When I reached out to return these ill-fitting glasses, they tried to charge me for the return shipping on a mistake they made. They refused a standard refund to my card, insisting on a voucher or a PayPal refund. When I informed them I don’t have a PayPal account, their official suggestion was for me to use someone else’s PayPal account. This is unprofessional and a major security concern. They would rather you compromise your financial privacy than provide a legitimate refund to your original payment method. Save your money and go elsewhere.Bottom line: Do not recommend. Poor products, worse service.
Response from FirmooMar 19, 2026
Hello Ana,
Thank you for sharing your detailed feedback, and we sincerely apologize for the frustrating experience you've had with your order.
We understand how disappointing it is when the frames don't fit as expected. To help ensure you find the right size for future orders, we recommend checking our Frame Size Guide here: https://www.firmoo.com/help-p-1.shtml
If you believe the frame you received does not match the measurements advertised on our website, please send us a photo showing the measurements of the frame you received. We will verify this for you, and if the discrepancy is confirmed to be our error, we will take full responsibility.
We would like to clarify our refund policy: Product refunds are always processed to the original payment method as long as customer's original payment account is active to receive the refund. This is our standard practice.
The PayPal option mentioned by our customer service team refers specifically to the return shipping costs that we agreed to reimburse. Since this is an additional reimbursement separate from the product refund, it requires a different processing method. We apologize for any confusion this may have caused.
Please follow the return instructions provided in our customer service team's email. Once we receive the returned glasses, we will process your product refund to your original payment method as requested and process the return shipping costs to the Paypal account you provide.
We look forward to resolving this matter for you as soon as possible. If you have any further questions or need assistance, please don't hesitate to contact us directly (Email: [email protected]; Livechat: 24/7).
Sincerely,
Firmoo Customer Support Team
GM
Giovanna M.
Consegna rispedita al mittente
Nel 2025 avevo fatto un ordine e non ci sono stati problemi nella consegna. Così ho deciso di fare un secondo ordine, ma qualcosa è andato storto. Senza nessun motivo apparente la consegna è stata rispedita al mittente. Premetto che l'indirizzo non è stato modificato e nessuno è mai venuto a citofonare anche perchè nello stabile c'è il portiere
Response from FirmooMar 19, 2026
Gentile Giovanna,
La ringraziamo per aver condiviso la Sua esperienza con noi e ci scusiamo sinceramente per il disagio causato dall'inaspettato ritorno del Suo pacco. Comprendiamo perfettamente quanto ciò possa essere deludente.
Dopo aver esaminato il Suo caso, abbiamo notato che il nostro Servizio Clienti Le ha confermato che, una volta che il pacco restituito sarà giunto presso la nostra sede, provvederemo a spedire nuovamente il Suo ordine.
Qualora preferisse non attendere l'iter di restituzione e nuova spedizione, La invitiamo a contattarci in qualsiasi momento. Possiamo procedere immediatamente con la preparazione di un nuovo ordine o emettere un rimborso completo, a Sua discrezione.
Apprezziamo sinceramente la Sua pazienza e la Sua comprensione. Non esiti a contattarci per qualsiasi ulteriore domanda o necessità di assistenza (Email: [email protected]; Livechat: 24/7).
Cordiali saluti,
Team di Assistenza Clienti Firmoo
SC
Sue C.
Love my new glasses
Love my new glasses! The script was spot on and shipping was quick too!
PA
Papillon
Ravie de la qualité et du prix de ma 1…
Ravie de la qualité et du prix de ma 1 ère commande , reçue tres rapidement .
A recommander les yeux fermés a toutes et tous.
TM
Tm
The quality of the glasses is top…
The quality of the glasses is top notch, I've been wearing and purchasing eyeglasses for 30 years and you guys have match my experience in every way. I would like more choices with tint/ radiant lenses. I'm talking about darkness levels
Response from FirmooMar 17, 2026
Hello,
Thank you for taking the time to share your experience with us.
We're also very grateful for your suggestion about offering more choices in darkness levels of tint and gradient lenses. Your input has been noted and will be shared with our product team for future consideration.
Thank you again for your trust and support.
Sincerely,
Firmoo Customer Support Team
AI
Aiyana
Great quality and customer service!
They were so communicative when there was a delay in the delivery process! But they showed up by the end of that week and they fit perfectly and my prescription is spot on. It’s my 2nd order and i consider myself a forever customer ❤️
