FirmooReviews of firmoo.com

Firmoo.com is a very unreliable website, and I would have to imagine that all of the five star reviews on this website were written by company employees. I ordered my product from them over a month ago, and have not gotten anything in the mail from them. Despite frequent phone calls, nobody was ever around to answer my call. After many emails, I finally got a response, blaming my entire problem on the delivery company, saying that typhoons were the reason I don't have my sunglasses. Even if my package eventually gets here, over a month from order to delivery is simply unacceptable for a process they told me would take between 10-14 days.

To be frank, the price made me a little skeptical initially, but I have been pleasantly surprised by the quality of these. The glasses they sent to me are made with correct prescription. I even didn't take them to my optometrist to be fitted, which I probably should, but the fit was comfortable, and they haven't been causing me headaches/ etc. I'm quite satisfied with them. Will be ordering from them again.

When my daughter told me about the deals on Firmoo I was skeptical. I recently paid $500 for two pair of glasses from from an optical service covered by my insurance program. I am amazed at well built they are and how accurately Firmoo matched my prescription (even with bifocals). These were a GREAT deal, quite pleased. I will be a return customer for sure.

I ordered and received a pair of glasses from Firmoo and was amazed at the speedy service and quality of the product including the accuracy of the prescription lenses. Unfortunately there was a flaw in one side not being tight enough. It can happen regardless but no local eyeglass retailer would perform any maintenance without charging a fee. I contacted Firmoo, who immediately offered to replace the glasses without charge. Which is what I did and now I have the new glasses which are even better and I am beyond happily satisfied. In fact, I ordered 2 more pairs,which,by the way, still cost me less than half the price of getting 1 pair locally. Firmoo definitely has my confidence and I wouldn't hesitate to recommend them to anyone and everyone.

I have a lot of explanations, so if you want a general idea of what I'm saying, scroll down until you see the * * * * * at the bottom. Being unemployed and trying to find a cheap way of getting glasses can be difficult. I decided to go with firmoo because of the sale they had, which allowed for me to get both regular glasses and rx sunglasses, and still be within my budget. I ordered my glasses, but their site was having paypal issues, which kept me from getting a "free gift". Since it wasn't my fault, they still gave it to me, which was very nice. But then things started going wrong. My order was taking longer to process than what the policies said. When I sent an email asking what was going on, they said that my sunglass lenses came back broken and if I wanted to get my regular glasses, I could pay for shipping and get them. Upon threat of contacting the BBB, they sent my pairs of glasses separately and they compensated for shipping. The sad part is that I received my sunglasses almost a week earlier then my "express shipped" regular glasses. The reason why is because they set up my regular glasses to ship and then didn't ship them for FIVE DAYS. In the end, the rendering of services and customer service gets a full star knocked off of them because it was just a huge headache getting the product. The good part is that the prescription came back perfect. The lenses, which I have to have polycarbonate, look like they are very good quality in both pairs of lenses. I did get a 60% shade on my sunglasses, but it was closer to 40%, but that's not a big deal for me, personally. The frames are a little bit of give any take. I bought the cheapest metal frames they had for both of my glasses. They look dependable in the hinges and nose-pad contraptions. There is a space on the arms of the glasses and becomes very thin. This makes them seem like lower quality, but it also makes the glasses lighter. Since my prescription is very heavy, having them a bit lighter is welcome to me. One thing I was impressed with was the extras that came with both pairs of glasses. Each one came with a hard and soft case, cleaning cloth, as well as replacement nose pads, replacement screws, and an eyeglass tool (a double-sided screw driver on a keychain). Since those can be hard to find, it was nice getting the little kit. The "special gift" offered when I ordered ended up being cheap and a hinge pin came out. But this isn't a big problem to me because I'm a jeweler, so I can fix it easily. So, in the end: * * * * * for quality (also based on personal preference) * * * for customer service (since they quickly addressed my concerns, but I did have to contact them a lot) * for timely fashion of services rendered (It took over 3 weeks when it should have been less than 2 weeks to receive both of my glasses.

Firmoo offered a free pair of glasses for first time buyers. I only wanted an inexpensive pair of sunglasses and found a pair I liked which the site said was free. I selected the button "free for first time buyer" and it took me to a window which said that the pair I wanted was not free that day but would be free in 3 hours 47 minutes 12 seconds (which would be midnight). So it appeared that the glasses would be free the next day. So I went to the site the very next morning, clicked the same button and guess what? The same message came up saying it would be free in 15 hours 49 minutes and 35 seconds...midnight the next day! Really! What kind of trick is this? Then I read the reviews...All 5's and 1's. With this disparity I can only guess that the 1's were honest reviews and the 5's were written by the company. This company appears to be a serious rip!

Just got my new glasses. Very quick service! Thank you! I'm very happy with the look.

Got my 2 pairs of glasses in the mail today... so far I'm very happy with them! One is my first pair of photochromatic... Yay! I will definately reccommend Firmoo to my friends!