FirmooReviews of firmoo.com

After seeing a lot of bad reviews about this web, I was hesitant to order anything from them. I was worried that the website was a scam and whatnot, but since they offered me a first pair free, I decided to give it a try. Overall, their selection of glasses is terrific, lots of fashionable glasses that you wouldn't be able to find anywhere else. I got my first pair free with prescription, and only paid 6.95 shipping. I recently gotten contacts, but I wanted a pair of glasses just for backup. I really wasn't worried about the quality of the glasses, since I mostly wear contact lens anyway. I submitted my order, but then realized that I had entered one of my prescription numbers wrong. I instantly changed the order, however they already started processing my lens and it was too late. I immediately contacted customer service about the issue, and they replied the next day. They were very helpful and said that they would immediately start making me a new pair with the correct prescription since it was too late to change the current order. I received my first pair of classes with the incorrect prescription within two weeks. They came with a glasses case, a cloth, and a glasses bag with a tiny screwdriver. The glasses fit perfectly, and were super lightweight and comfortable. Another week later, the glasses with the correct prescription came as well. They didn't charge me anything for the other pair. I love how their customer service is so considerate and replies so quickly to emails. Also, I always seem to have trouble finding glasses that stay on my face. Whenever I find glasses I like, they always seem to slide down my nose no matter how much it is altered. These glasses actually stayed on! Needless to say, the company is very reliable and friendly so I would recommend to anyone!

I recently ordered three pairs of glasses from Firmoo. I bought them and then checked the reviews. I was almost afraid because the company had received such a bad review from the public. Nevertheless, the order was sent, they had my money and I just had to hope for the best. Firmoo pulled through and provided quick postage and three great pairs of glasses. I think people are more likely to jump on, have a dig and give a bad review whenever they have a bad experience with anything. The problem might be that people who did have a good/problem free experience don't always let others know about it. In summary, with my experience, the postage was fair, the glasses arrived unharmed and on time. They look great, they were nicely priced and I'm pretty happy with it all.

Recieved glasses within 3 weeks, just as they told me to expect. Was shipped express with FedEx. Glasses were protected in the included casing + bubble wrap. The "free glasses" are of decent quality. Will definately recommend to friends.

Its been a month and glasses still have not arrived. Whats more, they don't answer calls or reply to email THEYRE A SCAM !!! BEWARE!!

I ordered a pair of prescription glasses nearly a month ago (2/7, it is now 3/4) and they are STILL not here! I received an email from them about a week ago, apologizing for the delay because their processor in China is backed up because of some festival. A cultural party is backing up business? Say what? Very unprofessional. I got fed up with waiting (I need my glasses to driiveeee!!) so I ordered a pair off GlassesUSA and got them in less than a week -_- Tried emailing, no reply. Tried calling, no answer. I want my money back!

I am very satisfied with my glasses, But all i can advice when ordering glasses online is download the original prescription and if your not happy with the glasses then your eyes have not being check properly.

I ordered 2 pairs of glasses for my son. After waiting 3 weeks for the glasses he can't see correctly out of them. He said that he feels like his eyes are crossed. Firmoo had me go back to the eye Dr to have the glasses checked....CRAZY HUH...well I did it apparently theres a lot more that needs to measured then what they ask for like vertical height, which on his the glasses he got from Firmoo was way off on both pairs!!!!!! Firmoo is now giving me the run around. I decided to purchase him a pair of nice Oakley at Lens Crafters, they were ready within an hour and he loves them. Yes...I did spend a lot more but it was totally worth it...no headaches and if I have a problem with them I can walk in to have it fixed. Lesson learned DO NOT order prescription eye glasses on-line!!!!

I ordered Rx Sunglasses from this company on 11-06-12. I paid extra for express shipping because I wanted them for a vacation I was leaving for on 11-15-12. At the time I didn't know the glasses were coming from overseas. On 11-14-12, I received notice that my lenses had been destroyed in production and they would have to be remade. On 11-28-12, I received an email asked how I liked my glasses and for comment ....I hadn't received them. I notified them that day as such. On 12-4-12, I received an email to say that they had been delivered. I then received another email saying they had been sent back. This began a long series of back and forth emails with me trying to figure out HOW they had been shipped as it matters where I live. There was obviously a language barrier and I had to repeat information in several emails. At this point I was doubting I would ever see my glasses and if so would be out $105.00. I was told I would have to repay the EXPRESS shipping charge to have the glasses resent. I was thinking I would probably just be throwing more money away at this point so I started to look into other avenues to stop payment. I also complained enough to the service rep at Firmoo that they finally agreed to resend them at THEIR expense. Low and behold they finally showed up on 12-15-12! They are fairly decent. The Rx is good and though there are some issues with the lenses not coming quite to the edge of the frames, it's not a visible thing and I'm ready to move on. Would I recommend them to anyone. NO! I do give them points for at least working through the issue and in the end the glasses were decent.