T'shani
Still haven't received my glasses
Order glasses Oct 7th. Still have yet to receive them and 6 emails later no response after asking for a full refund. They gave me a bogus offer asking me to pay for the 12.95 re-shipping fee and to order a new pair of glasses. After I refuse to put more money out for a company I still haven't received product from they stop emailing me. I'm frustrated and now I know I will not be ordering from a company who ships usps from China I always have a problem with receiving the product in a timely fashion. Don't order from Firmoo, you might not get your glasses
Response from FirmooNov 1, 2014
Hi T'shani, Firstly we apologize for any inconvenience we brought. We promised to send you a new pair free in the email on Oct 29, but haven't received your response. Do you want a new pair or just a refund? Please let us know.




