FirmooReviews of firmoo.com

Firmoo has amazing customer service! I was unhappy with the thickness of my lenses, so they sent me two new pairs FREE OF CHARGE. Jaycee responded quickly and patiently to all my questions. I will definetly purchase again and recommend Firmoo to my friends.

This is not a fake review! Firmoo is one of the best ways to get your glasses that represent you. There's such a big selection and the prices are almost too good. Customer service is superb. When i gave the wrong prescription the representative contacted me and helped me fix the mistake without pay. When I didn't like a pair of glasses I ordered because I underestimated the measurements, they allowed me to make an exchange for new ones free of charge. If you're not using Firmoo, you're doing it wrong .

I ordered 2 pairs of glasses and I got them in less than a week! Great quality frames and the lens clarity is amazing. I will definitely be using Firmoo.com in the future!

Really great service from this company will be using firmoo again for my glasses

Best site for glasses EVER! The selection is huge, the quality is amazing, the prices are great and the service is brilliant. Seriously, I have not experienced a site like it for any other product. I now have 4 pairs of glasses and sunglasses from here and I will keep coming back. Such a pleasure buying from Firmoo.

Response was really quick and helpful!

I Purchased my glasses Aug. 6 2017, they shipped out about 5 days later. I waited around 2 weeks for any update (which I expected). I was so excited to get a text from USPS saying that my package was in NY and scheduled for delivery on Aug 22. Aug. 22 came and I got a text from USPS saying that my address was undeliverable. I panicked and quickly called USPS. THE PROCESS WAS A NIGHTMARE. I spoke with so many people and everyone confirmed that my address for the package was correct. I even went back to my confirmation email and the shipping address I wrote was correct. I was told that the company must of wrote my address wrong on the package or the package could of gotten ruined during shipping so there was nothing I could do. Once a package is deemed undeliverable they send it back to the sender. I am very frustrated because none of this is my fault. I have sent an email to Firmoo to see what the next course of action will be. I carefully read their policy for refund/returns and it seems like this particular situation wont be eligible. I am worried I will have to pay again for shipping and have to wait another two weeks. I have read from past reviews that they have very good customer service so i am still hoping we can resolve this issue as quickly as possible without any extra payment. I still have hope that everything will work out so this review is not permanent. Depending on how everything goes I will update with a very honest review then. UPDATE: After speaking with customer service they were able to resend a new pair of glasses quickly. Unfortunately, the prescription was off and so I cannot wear the glasses. I double checked and my prescription was entered correctly so I am not sure why my prescription is so weak. I kept comparing them with my old glasses and even glasses from very long ago and they were still significantly weaker. Also, the lenses are SO much thicker then my old glasses. I don't understand this especially since I paid extra for the slim option. As much as I appreciate the customer support, I am still very disappointed with my experience and truly regret ever making any purchase. In the end I will have to lose money on shipping and for the incorrect lenses.

Firmoo is great. I had a problem with my first glasses and the style model was not available, but Firmoo replaced them free of charge. I love my new glasses. Thank you Firmoo. Mike