FirmooReviews of firmoo.com

Response from FirmooApr 29, 2026

Hello LullyTwinkie Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience and understand how frustrating this must be, especially regarding the product expectation and refund process. Refund timing may sometimes vary depending on bank or payment provider processing after the refund has been arranged. As we’re currently unable to locate your order with the information provided here, we kindly ask you to contact our customer service team with your order details via email at [email protected] or through our 24/7 Live Chat so we can carefully review your case and assist you further. We truly appreciate your previous support and thank you for bringing this to our attention. Kind regards, Firmoo Customer Support Team

Response from FirmooApr 29, 2026

Hello Cees, Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and sincerely apologize for the frustration caused by the delayed response. We would like to inform you that our team has already sent you an email on the same day regarding your case. We kindly ask you to also check your spam/junk folder, or try searching your inbox using “Firmoo” or your order number, as the email may have been filtered. In addition, we have created a follow-up ticket for your case, and our team will carefully review all previous communication to ensure everything is properly addressed and to avoid any misunderstanding. You will receive a further update from our agent within 24–48 hours. We truly appreciate your patience and thank you for your understanding. Kind regards, Firmoo Customer Support Team

Response from FirmooApr 29, 2026

Hej Pia, Tack så mycket för att du delar din fantastiska feedback med oss! Vi är verkligen glada att höra att dina glasögon fungerar lika bra som ditt tidigare par och att du är nöjd med både kvaliteten och prisvärdheten. När det gäller passformen kan mindre justeringar ibland hjälpa glasögonen att sitta ännu bättre och kännas mer bekväma. Du kan gärna ta del av vår guide för bågjustering här för användbara tips: https://www.firmoo.se/help-p-887.shtml Vi uppskattar verkligen ditt stöd och är mycket glada att du tycker om dina glasögon. Vänliga hälsningar, Firmoo Customer Support Team

Response from FirmooApr 29, 2026

Bonjour Pascale, Merci d’avoir partagé votre retour avec nous. Nous sommes heureux d’apprendre que votre commande a déjà été entièrement remboursée. Concernant le suivi, il peut arriver que les mises à jour d’expédition continuent d’afficher un mouvement même après le remboursement, en raison des systèmes du transporteur. Dans certains cas, le colis peut encore être en cours d’acheminement. Nous vous remercions sincèrement pour votre compréhension et sommes ravis de savoir que vous considérez notre site comme fiable. Si vous avez besoin d’aide supplémentaire, n’hésitez pas à nous contacter via notre Live Chat 24/7 ou par email à [email protected]. Cordialement, Firmoo Customer Support Team