FirmooReviews of firmoo.com

La mia esperienza con Firmoo è stata purtroppo molto deludente dal punto di vista dell’assistenza post-vendita. Le montature ricevute erano belle e di buona qualità estetica, ma le lenti “fashion tint” risultavano molto più chiare rispetto a quanto mostrato nei rendering del sito, quasi trasparenti, e non simili a veri occhiali da sole come mi aspettavo. Ho contattato il customer service cercando una soluzione collaborativa. Inizialmente mi sono stati proposti coupon e sconti, ma poi ho scoperto che non erano applicabili proprio agli stessi modelli che avrei voluto riordinare con lenti più scure, rendendo la soluzione poco utile nel mio caso. Per ottenere un rimborso mi è stato richiesto di organizzare autonomamente una spedizione internazionale di reso a mie spese, senza etichetta prepagata né procedura semplificata. L’assistenza è sempre stata educata nelle risposte, ma il processo è stato lungo, confuso e poco orientato alla reale risoluzione del problema. Consiglio quindi attenzione soprattutto nella scelta delle tinte delle lenti, perché il risultato reale può essere molto diverso dalle aspettative create online.

Mis gafas llegaron en menos de dos semanas y llegaron muy bien me gustan pedí dos gafas y para el precio q tienen la calidad es más que aceptable. No tengo una graduación muy exagerada, pero vamos a mí en general me parecen muy muy bien 😊

Helaas is de bril te klein en kijkt deze slecht. Ik word er duizelig en misselijk van en krijg er hoofdpijn van. Ik heb de beste glazen gekocht maar dat mag niet baten. Montuur maat zou goed moeten zijn. Deze is zelfs groter vermeld op de website dan mijn eigen goed zittende bril. Dit heb ik aangekaart en nu moet ik de bril retour sturen naar het buitenland wat €20 gaat kosten. Alles leuk en aardig maar dit is natuurlijk niet volgens de wet. Als ze zo doorgaan gaan ze denk ik echt juridische problemen krijgen hier. Ik ga dit in elk geval melden en ook via mijn creditcard laten terugstorten. Leuk om eens uit te proberen maar als ze echt een goede concurrent willen worden moeten ze deze problemen echt fatsoenlijk aanpakken en niet op deze manier. Op zijn minst een retour label sturen voor brillen die zo slecht zitten en kijken.

I bought some very cool glasses but where disappointed when they came. I had ordered them as they should accordingly to my prescription and everything. They unfortunately were the wrong prescription, i tested them at my local optician and it was WAY off. BUT i got my money back so it was okay. Just be aware if your prescription is «very specific»

Quality glasses at reasonable price - i thought they would have been flimsy etc but no pleasantly surprised. Great fast service, will definitely use again

Excellent customer service. Website easy to navigate through and great glasses selection. Prompt response to email and very helpful. First time using this website. Will definitely come back and refer friends and family members.

Brillengläser waren perfekt geschliffen, hatte leider ein Problem mit dem Gestell, jedoch ist der Kundendienst schnell hilfreich und freundlich

Amazing experience. My glasses are lovely. I've had so many compliments on them, the lenses are perfect, and they came very quickly. I did have an issue with one of the pairs I originally ordered where there was a slight distortion to the lense, but when I asked for an exchange, Firmoo got back to me immediately with a coupon for the cost of the glasses and postage that I could use for a new pair, and didn't even require me to send back the faulty one's. I will definitely be buying from them again, I am thrilled with the experience.