FirmooFirmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Zoé M.
I received my glasses faster than another compagny here in Canada where I am. And got two glasses for the price of one and really the price for the quality is really nice. And when I had an issue with one they fixed it really fast. Then, I just received my second command. I LOVE Firmoo. I really enjoyed my first experience of glasses on the internet.
Atena Lifestyle (.
Good quality glasses, fast expedition. Highly recommended !
Deanna A.
Zanna was a wonderful help! I am very satisfied with the customer service and I can't wait for my new pair of glasses! Thanks :)
Lily
Thank you Maggie! Customer service was great... I cancelled my order and had some questions and I got a response within 2 hours. :)
Dan
Quick and prompt responses. Well trained and easily understood the problem at hand. Recommended me solutions and theoretical outcomes to what I should expect.
Connie
Love the glasses from Firmoo. Excellent customer service as well! I highly recommend anyone who is looking for super stylish & inexpensive glasses to purchase from Firmoo.
K.Glazer
Received my glasses, took very long ! Surprise just love them, very good quality. Never got a pair of glasses, before that i truly enjoy like those. Delivered to my door, in a beautiful case tools to fix. And more inside coupons etc.... I would love if they would send, a ruler to measure. Guess im having bit of problem, with the measurement. Cause my glasses or little to big, but still over all just very very happy..Will be shopping again at Firmoo, and will recommend to everyone. Thank you
Response from FirmooJul 9, 2018
Dear K. Glazer, Thanks so much for your review and feedback! We are so happy to know you like the new glasses. Hope you could kindly understand that glasses are medical products and need several days to process. And delivery time usually takes 1-2 weeks, depending on the shipping method. We do sell PD ruler, which can help measure PD as well as frame size. Any questions, feel free to contact us. Best regards! Firmoo Customer Support
Chereka
This company is beyond great. Yes I had a BIG problem but I got immediate customer service via email that fixed everything in the order and the rep was super polite. I have been telling everyone who will listen and will definitely use Firmoo in the future. I have already got a family member expecting her order delivered!
